Healthcare
Best practices in healthcare
The experience that a patient comes from the healthcare facility with will greatly inform the return or otherwise of the patient to get the same or different service from the same facility. One of the most valued yet ignored experiences that patients look for within the healthcare facilities is the individualized services, yet this remains a challenge (Katie Johnson, 2014). Benchmarking from corporations that have achieved high scores in the individualized services has proven to be the best approach in minimizing the chances of losing repeat clients. Many clients who walk into healthcare facilities expecting not only t have their disease correctly diagnosed and medication prescribed, but also to obtain the empathy of the nurses. This empathy is experienced through the personalized attention that the client gets within the hospital and even more importantly the follow up thereafter once they are at home taking the prescribed doses. There is an expectation of the patient that he needs to be called by the doctor and his whereabouts followed up. However, this never happens from many healthcare facilities or even consulting specialists. This can be changed by following the examples from the...
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