In many ways, some of these issues may not necessarily be illegal, but could certainly be unethical. A good example in this sense could be provided by the collection of past and present customers' email addresses. In many countries, email spam is illegal, but this can be hidden under a legal umbrella by placing an unsubscribe button on the first email, giving the receiver the opportunity to use his option not to receive mails in the future. On the other hand, this does not hide the fact that the sender could have used a database of private emails in a personal interest, as could be UPS's case when promoting a new service etc. Without necessarily being illegal, it is certainly unethical to use in this manner the personal information.
Issues related to security (both carriage security and personal information security), confidentiality and international are also described in...
As previously pointed out, UPS needs to ensure that the regulatory and legal framework under which it understands to be operating need to be clearly stipulated. The UPS Service Guide is also available for download in its PDF for on the company's website (same subcategory as previously mentioned), including the different rates that UPS practices. Support centres are available in all countries where UPS is present or they can be handled directly with the company's headquarters in Brussels, Belgium.
Bibliography
1. http://www.ups.com/content/ro/en/resources/service/terms/privacy.html
On the Internet at http://www.ups.com/content/ro/en/resources/service/terms/privacy.html
On the Internet at http://www.ups.com/content/ro/en/resources/service/terms/service.html
