Link between Turnover and Job Dissatisfaction

Research Proposal

Amazon Transportation is responsible for the company\\\\\\\'s transportation and delivery needs. The department works with a variety of transportation partners to move goods around the world efficiently and cost-effectively. In addition, Amazon Transportation works closely with Amazon\\\\\\\'s other departments to ensure that products are delivered on time and to the correct location. The department is also responsible for ensuring that transportation operations are safe and compliant with all applicable laws and regulations. As one of the largest e-commerce companies in the world, Amazon Transportation plays a vital role in the company\\\\\\\'s success.

As an outside organization consultant, Amazon Transportation is important to me because I value it as a stakeholder and as a professional. Amazon has become the go-to source for shopping needs for a whole new generation of consumers—which means it oversees a lot of transportation.

Yet Amazon faces challenges like turnover and supply chain snarls like any other transportation company. One question that may be asked is: How can management improve job satisfaction among employees so as to reduce turnover?

The organizational problem I would like to research is the relationship between job dissatisfaction and turnover. Evidence indicates that there is a relationship (Mullen et al., 2018). Turnover is a problem for companies because it is expensive to replace employees. Consider the costs of advertising the position, interviewing candidates, training the new hire, and lost productivity while the position is vacant. In addition, when an employee leaves, they take with them institutional knowledge about the company, its products, and its customers. This can result in a loss of efficiency and effectiveness as the new employee gets up to speed. Also, turnover can have a negative impact on morale, as other employees may feel that their efforts are not appreciated and that their jobs are not secure. When companies experience high levels of turnover, it can have a significant impact on the bottom line.

So it is no surprise that high turnover rates are a major issue for Amazon Transportation (Mellor, 2022). As Mellor (2022) notes, “Amazon’s attrition rate, which was 123% in 2019, jumped to 159% in 2020, according to the leaked memo. That is well above the overall turnover rates across the broader transportation and warehouse sectors in the U.S.” The Bureau of Labor Statistics (2022) points out, for instance, that the national average for turnover rates in 2019 and 2020 was about a third of what Amazon saw.