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One of your employees is constantly late, leaving food and drinks at the work station, and you are forced to address the situation
The above issue would be addressed via direct communication. When doing so, the staff member in question would preferably be got in touch with at the work station in order to share the company’s concern. This choice of setting ensures a friendly, positive atmosphere is created. Speaking with the staff member at a supervisor’s or manager’s office would intimidate the individual and convey a negative mood. Direct communication represents an informal mode of verbal communication undertaken for the purpose of free interchange of opinions and fair weighing of one another (Adler, Elmhorst & Lucas, 2012). Consequently, the worker in question can offer a verified response and demonstrate adherence to the scenario. This communication mode works well for the aforementioned scenario as it encompasses the elements of encouragement, leadership, involvement, decision-making, motivation, answerability, focus, openness, and arriving at a consensus. Memos constitute a key component of formal organizational communications. Aimed at notifying company divisions or teams of group events or alterations, changes in employee benefits necessitating staff meetings, or any other ordinary transformation in the company, memos are mostly, in the modern business environment, distributed as emails for saving corporate resources, besides providing an environment-friendly content circulation method. A memo is normally developed for corporate managers by the admin department. This informal, non-gender-prejudiced document appears pleasing to anybody who reads it (DiSanza & Legge, 2016). In this instance, the memo’s adoption is justified owing to its aptness in informally informing organizational members of a key issue. The addressees will be the entire workforce and the mode of transmission of the memo will be email, for its cost-effectiveness and convenience.
Advantages: Direct communication aids in developing credibility and cultivating trust. It facilitates the grasping of non-verbal indications and enhances productivity. An improved experience is created owing to better understanding of posture and body language.
Disadvantage: One might misinterpret body language, which may result in miscommunication (Stuart, Sarow & Stuart, 2007). A disadvantage common to verbal and direct communication forms is the intimate relationship between listener attention and communication efficacy.
Advantage: Through memos, messages can be conveyed to several individuals simultaneously. Messages may be both conventional and easily-understood high-effect ones. Memos offer the capability of devising precise messages, besides ensuring communication permanence for reference in the future.
Disadvantage: Memos offer one-way communication and succinctness, thus rendering feedback or the communication of complex issues hard.
You hear from a friend that a client is about to sign a contract with one of your present competitors
Two alternatives may be chosen…
References
Adler, R., Elmhorst, J. M., & Lucas, K. (2012). Communicating at work: Principles and practices for business and the professions. McGraw-Hill Higher Education.
DiSanza, J. R., & Legge, N. J. (2016). Business and professional communication: Plans, processes, and performance. Pearson.
Stuart, B. E., Sarow, M. S., & Stuart, L. (2007). Integrated business communication: In a global Marketplace. John Wiley & Sons.
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