Managing Complex Organizations Term Paper

Length: 7 pages Sources: 3 Subject: Business - Management Type: Term Paper Paper: #33402884 Related Topics: Deception, Bangladesh, Exercise Science, Internal Auditing
Excerpt from Term Paper :

¶ … Properties

Management Implications Associated with Different Properties of Organization

The authors of the book reframing organizations have described the organizations as having four distinct properties. These properties are: (Bolman and Deal)




Ambiguity (Bolman and Deal)

These four properties require different management strategies and steps in order to ensure the smooth operation of an organization. (Bolman and Deal)


Organizations nowadays have become very complicated. They consist of employees belonging to different cultures, countries and backgrounds. Therefore, it becomes a place with people having different thoughts about different things. As a result, management becomes more difficult. The managers should exercise care about analyzing the situations. In complex organizations, situations that seem to be same are rarely same. Therefore, every situation that requires managerial action needs analysis before action. (Richardson)

Secondly, the management of complex organizations requires agreement of all or at least most of the employees with the decisions. If the employees are not included in decision making, then there is a chance that problems will arise as the employees will have different thoughts about the situation. In addition to that, taking the perspective of majority helps in finding the best way out of a situation. (Richardson)

Moreover, the management should also keep in mind that whatever it does to make the right decision, the decisions still have a margin of error. The complexity of the organizations makes the decision making even more difficult as a lot of factors have to be considered before taking a step. Therefore, after the step is taken, there is still chance of error in it. Furthermore, if the decisions of the management prove to be unsuccessful, they should be prepared to transform with time instead of being rigid. (Richardson)


Uncertain outcomes are a common thing in organizations. These outcomes can arise due to any cause but it requires efficient management in order to tackle the negative effects of these uncertain outcomes. The management should be mindful in order to be able to deal with anomalies. (Eastburn)

The first thing that a mindful management should do is to update and create categories and departments on a regular basis. If the departments and the employees are refined as per the need of the time, the management will be better equipped to deal with uncertain results. (Eastburn)

In addition, information related to a process or decision should be welcomed from all resources. The information related to the processes and decisions is very important as it indicates what the outcome is going to be. This openness in the inflow and interpretation of information gives way to a new management implication which is, respecting everyone's point-of-view. If information given by everyone is accepted, the management is accepting suggestions from everyone in order to avoid unexpected outcomes as much as possible. Lastly the management should be prepared for uncertain events to tackle them. (Eastburn)


Organizations also use unwanted means to hide mistakes that caused accidents. This makes the organizations deceptive as well. The blame is then transferred to someone else in order to preserve the integrity of the organization. The main managerial implication is that the managers should catch and eliminate deception and corruption as it starts. This can be done by using monitoring systems in order to evaluate the employees. In addition to that, reduction in incentives if someone is caught in an act of deception also repels the employees from deceit. Lastly, the number of internal audits should be increased in order to find out anomalies as soon as they are created. (Fleming and Zyglidopoulos)


The aforementioned properties of an organization make it ambiguous as well. All the peculiarities make the decision making equivocal and hence, the management must also be careful about this problem as well. In order to reduce ambiguity, the management must be clear about the goals and future identity of the organization. In addition to that, the management should again take decisions that are supported by the employees in order to reduce further ambiguity. (Lewis)

Challenges in Managing Organizations

Due to the peculiarities the organizations have nowadays, the management is faced with a lot of challenges. First...


As a complex organization consists of a diverse workforce, the problems also sum up. Every diversity brings new problems and hence, new suggestions to the organization's management. Therefore, the management are faced with a challenge to opt for the best way out without harming the interest of anyone. (Richardson)

Apart from that, unexpected negative outcomes also come as a challenge to the management. Unexpected results have the power to shock the management and force them into making wrong decisions. As a result, the management has to work even harder to make decisions and take steps that have minimal negative outcomes. As mentioned earlier, the increased number of people and operations in an organization makes it complex. As the organization becomes complex, it gets related to numerous factors. The management, therefore, has to prepare and plan for the unexpected negative outcomes of all those factors. (Eastburn)

The difficulty of the challenge is further exacerbated by the deceptiveness in the organization. The managers have to counter the lies and corruption as well. This hinders the smoothness with which the management makes decisions. Deception, complexity and uncertainty cause the whole organization to become ambiguous. This leads to further problems in management as the managers do not have an unequivocal point-of-view about any situation. (Fleming and Zyglidopoulos)

Importance of Framing

Framing refers to focusing on a certain set of ideas. It involves the use of skills in order to make the interpretation of a certain situation. Framing something means choosing one interpretation over the other in order to benefit the organization. Frames are very useful in breaking down complex problems. It recognizes the pattern in which the problems are occurring and tries to find a link between them. (Bolman and Deal)

Framing helps the management to focus on the factors and elements that might be causing the problem. Instead of focusing on the whole problem and finding its solution, the managers focus on the different elements that would have caused the problem. According to Bolman and Deal, the ability of a manager to use multiple frames is directly related to his effectiveness. The use of frames helps the management to find their way out of the complex maze of the organizational problems. With these frames, the managers can determine where they are standing in a particular situation and can match that up with the map in their mind. In this way, a manager can work his way out of the problems. (Bolman and Deal)

Structural Frame

The structural frame helps the management in the distribution of responsibilities. It is used by managers to develop a set of steps in order to cope with the environment they are faced with. The structural frame works on the notion that dividing a job into timed portions helps in making it easier. In addition to that, the idea of rationality is also one of the underlying factors of this frame. (Bolman and Deal)

The structural frame works on some assumptions as mentioned in the work of Bolman and Deal. These assumptions are: (Bolman and Deal)

The major and only purpose of organizations is to fulfil goals

Different structural frames can be designed and implemented on different organizations.

Organizations prosper the most when its employees put rationality above personal preferences and environmental turmoil.

Specialization helps an employee to show his expertise in a task.

Management and control are indispensable prerequisites to achieve efficiency. Several techniques and measures can be used in order to attain control over a certain situation.

Lastly, the problems of an organization originate due to the application of an incorrect structure on the organization and can be solved by restructuring the organization. (Bolman and Deal)

After carefully assessing the roles to be fulfilled by the people, the management has to think about how to group people. The people can be grouped on the basis of their knowledge and skill. In this case, a group will consist of people with the same level of skill. In addition, groups can also be made on the basis of shifts or working time. Apart from that, geography, client, products and processes can also be the basis for grouping. After the division, the organization can continue its operation with smaller and manageable groups. The grouping and division of responsibilities should be flexible. (Bolman and Deal)

Human Relations Frame

People working in an organization develop a relationship with the organization providing services and money to the people in exchange for their services and hard work. This relation of mutual benefit is two sided but it is possible for the organization to use and even abuse the people. The human relations frame considers people to be the most important asset of an organization. Managers can use this frame in order to empower the…

Sources Used in Documents:

Works Cited

Bolman, Lee G, and Terrence E. Deal. Reframing Organizations. 1st ed. San Francisco: Jossey-Bass, 2008. Print.

Eastburn, Ronald W. Making Sense Of Surprise Outcomes: Implications For Managing The Unexpected. 1st ed. Cleveland: Case Western Reserve University, 2009. Web. 10 Aug. 2014.

Fleming, Peter, and Stelios C. Zyglidopoulos. 'The Escalation Of Deception In Organizations'. Journal of Business Ethics 81.4 (2008): 837 -- 850. Print.

Lewis, Dawid. 'Non-Governmental Organizations, Business And The Management Of Ambiguity: Case Studies Of 'Fair Trade' From Nepal And Bangladesh'. Nonprofit Management and Leadership 9.2 (1998): 135-152. Print.

Cite this Document:

"Managing Complex Organizations" (2014, August 10) Retrieved May 6, 2021, from

"Managing Complex Organizations" 10 August 2014. Web.6 May. 2021. <>

"Managing Complex Organizations", 10 August 2014, Accessed.6 May. 2021,

Related Documents
Management & Organizational Behavior Management
Words: 882 Length: 2 Pages Topic: Business - Management Paper #: 18185676

An analysis of the B-level factors show the greatest variation is in creating and giving effective presentations and the focus on self-control and personal growth. My manager has very high expectations for each of their direct reports, and this is illustrated in the differences of these B-level factors. An analysis of the B-Level factors is shown in Figure B. Consistent with feedback on the a-Level Factors Analysis, my manager sees

Management Theory Organizational Structure: Sara
Words: 1190 Length: 4 Pages Topic: Business - Management Paper #: 79981142

The term 'matrix' is derived from the representative diagram of a matrix management system, which resembles a rectangular array or grid of functions and product/project groups" (Malonis 2000). In a matrix structure, different facets of the marketing team internationally might meet together to discuss ways to brand Sara Lee worldwide. Or, when launching Sanex into a new country, the regional marketing, advertising, and IT team might meet to create

Management Theory Organizational Behavior Management
Words: 1580 Length: 5 Pages Topic: Business - Management Paper #: 64287626

325). Robertson & Tang (1998) demonstrate through systematic analysis how commitment in an organization can be empirically measured and how organizations can use that information to improve organizational structures, systems, behaviors and thought processes. This can only be achieved through consistent, objective and systematic processes that automatically work to support a more diverse and functioning work environment. Q4. Explain what is meant by the term "workforce diversity?" Workforce diversity means different things

Management and Organizational Behaviour Why
Words: 3529 Length: 12 Pages Topic: Psychology Paper #: 48498629

Most personal activities are dependent upon the input of smaller groups like the immediate family or friends or cousins or colleagues which could include academic choices, outings, etc. Most social activities are founded around and are bound to the formation of a large group and the success of that group in working together whether it is in offices, industries, sports, NGOs, media, etc. The deficiency of a firm foundation and

Oganization Complex Organization in the
Words: 1830 Length: 6 Pages Topic: Leadership Paper #: 8200583

In the case of Leadership and the new science…the second edition has brought about more business clarifications and applications, making the initial ideas more easily to understand in business practice. Margaret J. Wheatley is the author of several books in fields of business, her most popular books being a simpler way, Leadership and the new science: discovering order in a chaotic world, Turning to one another: simple conversations to restore

Link Between Performance Management and Organizational Goals
Words: 888 Length: 3 Pages Topic: Business - Management Paper #: 78236379

Performance Management and Organizational Goals: The conventional goal management processes of organization was characterized with goal setting initiatives in which individuals sought managerial approval for personal goals as part of performance review and management. These self-defined goals were usually activity-oriented since they focused on what an employee or individual would try to do within a specific period of time. The problem with this conventional approach is that individuals would establish goals