Managing International Conflict Diversity in Essay

Excerpt from Essay :

' The researchers did include one anecdote of a South African woman of Indian ancestry, and how she dealt with the unconscious racism of her colleagues, drawing upon a positive sense of community solidarity and avoiding some of the negative emotions such conflicts spawned in others. But other than her comment that professionalism and a strong sense of family identity was helpful in emotionally coping with racism, her remarks were not specifically insightful about working in a global, international organization in a formerly segregated area of the world.


The conclusions of the article regarding what organizational forces positively impact and do not impact identity seem fairly vague and generalized, despite the advantage that a case study format can have in terms of studying a highly specific context. Communication is suggested as the key to broaching identity conflicts, as well as having formal sensitivity training and grievance procedures. Although these conclusions seem warranted and sound, it also seems like an opportunity was missed to probe deeper into the problems that might exist a South African business environment, where race has been such a fraught issue for so many years (Mayer 2009:15).

The problems inherent in this article highlight that coding is an essential aspect of qualitative research. Even though qualitative research often takes the format of a subjective case study or anecdotal format, for conclusions to be drawn outside of the immediate, specific context, adequate categorization is required. If categorization is overly broad, as in this case, the utility of the research is limited.…

Sources Used in Document:


Mayer, Claude H. (2009). Managing conflicts through strength of identity. Management Revue.

Retrieved through on January 21, 2011.

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