Verified Document

Mgsm Certificate Programs The Marshall Thesis

They are instead marketed as extensions to existing graduate courses of study. Defining an e-Marketing Plan for MGSM

From the competitive analysis, MGSM has significant competition regionally and nationally in the area of certificates. There are several lessons learned from this competitive analysis however which can make MGSM's Certificate program more competitive. First, MGSM needs to realize that there is a continuum of pragmatism vs. prestige that certificate programs align to, as is seen in the competitive analysis completed. The use of accreditation is the foundational element of all successful educational marketing programs (Cornuel, 2007) and MGSM needs to use this as the foundation of their e-marketing planning efforts. Accreditation is a measure of credibility in academic markets (Cornuel, 2007). MGSM needs to define accreditation levels for each of its certificate programs to attain the highest level of credibility possible. Second, MGSM needs to develop a specific, defensible niche of thought leadership and become the trusted advisor in this area (Radin, Calkins, Predmore, 2007). Third, MGSM needs to define a more flexible class structure to attract more students. The use of in-class, online and hybrid course structures will also differentiate MGSM from the standpoint of being able to align certificate programs to the individual use of students. This is a teaching technique called scaffolding (Najjar, 2008) that MGSM could also use to show their commitment to students' long-term learning. Fourth, MGSM needs to recruit thought leaders from the community and follow the model of UCI Extension in terms of pragmatism. Following the four recommendations of communicating accreditation for each certificate program, developing thought leadership in a specific niche, adopting in-class, online and hybrid class formats and having local thought leaders whose pragmatism is very valuable in the classroom, MGSM can then launch an exceptionally effective e-marketing plan.

Core Components of the MGSM e-Marketing Plan Strategy

Adopting the design principles and precepts of Web 2.0 technologies (O'Reilly, 2006) into an e-Marketing plan will provide MGSM with the ability to create greater levels of interactive communication and collaboration with prospective students. The rapid growth of social networking applications and their effects of creating trusted relationships and enhancing the credibility of brands (Bernoff, Li, 2008) is a dynamic MGSM needs to fully take advantage of in their e-marketing plans if they are to be successful.

The overarching goal of the e-marketing plan then is to create as many successful collaborative and supportive relationships to students so that MGSM attains the role of trusted advisor for business education (Radin, Calkins, Predmore, 2007). The concept of having conversations with customers is one Bernoff & Li (2008) speak often of in their research as being very effective as a marketing strategy. MGSM's e-marketing plan needs to concentrate on how to build conversations with customers to create testimonials that can be used online and in print, and also to understand how the program's certificates and programs can be more aligned to their needs. By concentrating on creating a conversation with customers, organizations have been successful in creating word-of-mouth and recommendations by customers (Cheung, Lee, Rabjohn, 2008).

Blogs and Voice of the Student Programs

MGSM today has a blog yet it is not well managed from the standpoint of comments not being replied to for in some cases weeks. It also does not have the depth of content that other competing universities have. Blogs can serve multiple purposes in an e-marketing strategy, with the first being that of an information portal to prospective students. MGSM could do a significantly better job of using their existing blog to do this. The ancillary benefit of this is that word-of-mouth can be created over time when students see relevant and interesting posts on blogs (Gruen, Talai Osmonbekov, & Andrew J. Czaplewski. (2006). The second major benefit of an active blogging strategy is to create higher organic search results for MGSM certificates in search engines including Bing, Google, Yahoo and others. Search Engine Optimization (SEO) is very important as this technique will put MGSM into the first several entries in any search engine results in the certificate areas being offered. Blogs are a must-have to drive word-of-mouth and SEO in search engines as well. Asking students for their feedback on programs can also be exceptionally effective and also serves as a catalyst for word-of-mouth as well.

Event Marketing

The use of events throughout the markets that MGSM offers courses in is also critically important to any e-marketing plan as well. These could include free information sessions, seminars on how to get to your career goals and free seminars on marketing and Web 2.0 as...

Parts of this document are hidden

View Full Document
svg-one

Event branding will give MGSM to make concrete the abstract concepts and discussions made in marketing programs, and it will also serve to show the pragmatic approach to certificates as well.
Microsites for each Certificate

UCI Extension and USSC excel in this aspect of e-marketing their certificates, and MGSM needs to do the same with regard to creating highly focused and targeted microsites. The use of the microsite as the foundation for e-marketing has replaced the monolithic, all-things-to-all-people website of the past (El-Ansary, 2006). For MGSM the microsite needs to contain lead generation applications and landing pages that give prospective students the opportunity to opt-in and have additional information sent to them, subscribe to newsletters and also have an RSS feed so information can be send via this technology to their readers. MGSM in fact can differentiate itself by offering RSS feeds across all Certificate Programs by offering this approach to updating the status of each program automatically. The use of RSS feeds is considered one of the best approaches to keeping connected with prospects and customers as it costs nothing and is now pervasive due to Google offering an RSS Reader for free (Raab, 2009). A microsite for each certificate with RSS feeds enabled would be a major competitive advantage for MGSM.

Social Networking Multichannel Management

Only Pepperdine had a multichannel approach to managing social networking, with LinkedIn, Facebook, Twitter and YouTube accessible directly from the Certificate websites. The use of social networking from a multichannel standpoint is highly effective as an e-marketing strategy in that it concentrates the messages that marketers have to the specific channels that prospects prefer to use in learning more about the companies of interest (Zhang, Daugherty, 2009). MGSM therefore needs to create a LinkedIn account and group and keep them updates continually and the same holds true for Facebook, Twitter and their blogs. MGSM needs to continually stay at it however and not waiver from keeping these social networking channels current with content. Too often companies will create a social networking multichannel strategy and not keep them updated enough, as is the case with the MGSM blog today. With the secondary goal of driving greater SEO results in search engines, its is clear that continually updating each social networking channel is critically important to staying higher up in organic search results.

Market Positioning and Segmentation Strategy

For MGSM, the market position needs to concentrate on the pragmatic value of their certificate programs anchored in theoretical concepts. The stressing of accreditation, thought leadership in a specific niche, flexibility in class formats (on-class, online and hybrid) and recruiting real-world leaders from the business community to teach will together create credibility and trust for MGSM certificate programs. The overarching goal of these four strategies is to become the trusted advisor for higher education certifications in the chosen areas of certificate focus. Based on the legacy of MGSM this could easily be international leadership and management for example.

Using the core components of the e-marketing plan including blogs, microsites, event marketing and social networking multichannel management, MGSM can effectively promote the certificate programs and attract prospective students. Unifying all of these strategies there needs to be the unique value proposition of stressing the pragmatic and real- world value of the knowledge gained as a result of participating in the Certificate programs. There also needs to be a reference program in place to capture quotes and success stories so that student success stories can also be part of the marketing messaging communicated throughout each of these channels. The use of customer testimonials is very effective as a marketing strategy for generating word-of-mouth (Zhang, Daugherty, 2009). Potentially calling this voice-of-the-student program would be very effective as credibility and trust would be further strengthened as a result of using this strategy.

Conclusion

The Return on Investment (ROI) of e-marketing plans can be measured through the use of Web analytics, and it is highly recommended MGSM use the free analytics application from Google for accomplishing this. Digitally-based marketing plans are exceptional in their precision of measurement and Return on Investment (ROI) as each aspect is measurable and quantifiable (Fisher, 2009). Taken together, the integrated e-marketing plan for MGSM needs to concentrate on positioning the university as a trusted advisor that is more than capable of getting prospective students to their educational and professional goals. The…

Sources used in this document:
References

Adel I. El-Ansary. (2006). Marketing strategy: taxonomy and frameworks. European Business Review, 18(4), 266.

Bernoff, J., & Li, C. (2008). Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review, 49(3), 36-42.

Christy MK Cheung, Matthew KO Lee, & Neil Rabjohn. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research, 18(3), 229-247.

Eric Cornuel. (2007). Challenges facing business schools in the future. The Journal of Management Development, 26(1), 87-92.
http://bschool.pepperdine.edu/corporatepartnerships/certificate-programs/
http://unex.uci.edu/certificates/
USC Catalog Listing Graduate Degrees and Certificates (scroll down for descriptions) http://www.usc.edu/dept/publications/cat2009/schools/business/graduate.html
Cite this Document:
Copy Bibliography Citation

Related Documents

Technology in Film Fred Ott Was the
Words: 1898 Length: 6 Document Type: Essay

Technology in Film Fred Ott was the very first movie star that every existed. His brief starring role in the five-second film that showed him sneezing started the use of technology to make films. Since then, technology both in and out of film has changed immeasurably and what technology is used and is said about technology in these same films has evolved quite a lot and the statements sometimes made are

Technology Proposal Social Networking and
Words: 1070 Length: 4 Document Type: Term Paper

Creating an effective library social networking platform needs to start with a view of how to create a content management system (CMS) first (Dickson, Holley, 2010). The CMS serves as the system of record of all catalog and collection items, providing valuable statistics on how each book, content and collection item is being used (Shapira, Zabar, 2011). This is extremely valuable information for each department in the library to

Technology for Students With Disabilities
Words: 3214 Length: 11 Document Type: Research Paper

These benefits arise because of implementing both assistive technologies and Information Communication technology (ICT). The implementation of technology in classrooms usually has benefits to both the disabled students as well as the teachers (Kirk, Gallagher, Coleman, & Anastasiow, 2012, p.240). The general benefits of use of assistive technologies and ICT in teaching students with learning disabilities include greater learner autonomy and unlocking hidden potential with those with communication difficulties.

Technology in the Workplace the
Words: 2715 Length: 9 Document Type: Research Paper

Instead, organizations must strike a balance between the autonomy and independence offered by technology in the workplace and the need for employees to have some level of formal and informal commitment to the organization as a whole. Just as seemingly counterproductive activities such as doodling, daydreaming, or, in the information age, surfing the internet, can actually contribute to efficiency by offering employees productive mental stimulation, so too can the

Technology in the Classroom in Today's Society,
Words: 3260 Length: 10 Document Type: Research Paper

Technology in the Classroom In today's society, technology has become an accepted medium for communication. From email correspondence that has taken the place of mail, to texting instead of talking, advances in technology have become integrated into our daily lives. However, the line should be drawn when it comes to technology impeding academics and being incorporated into the classroom. Although many support the notion of technology in the class, others see

Technology Acceptance Model Tam and Information Systems Success...
Words: 4229 Length: 15 Document Type: Literature Review

Technology Acceptance Model Using Technology Acceptance Model (TAM) to Assess User Intentions and Satisfaction on Software as a Service (SaaS): The Value of SaaS Software as a Service (SaaS) was researched by Benlian and Hess (2011) in an effort to determine its value to companies. Among the arguments was that SaaS is already declining in popularity even though it is very new. The majority of the arguments that lean in that direction have

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now