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Leadership Case
Key issue
The key issue in this case study is the fact that there are some complaints from employees and customers on how the store manager at Mighty Muffler Brake service center Louie relates to them. There are some complains about Louise that are surfacing about his inappropriate comments and actions against other employees and customers.
The root causes
The root cause of this issue is the fact that Louie has a problem in managing cultural diversity among the employees and customers. For this reason he at times becomes quite patronizing to the customers and employees without even realizing it.
Possible Solutions
one possible solution to this issue would be making sure that Louie is able to manage cultural diversity as presented in the organization through the employees and customers. This can be achieved through talking to him and letting him know the importance of accepting cultural diversity in any organization. Another solution is taking Louise through programs...
This will lead to employees and customers being comfortable whenever they are interacting with Louie and hence better results for the organization. One disadvantage of the solutions are that Louie would be uncomfortable with the suggestions made and feel as though he is being put on the spot. This can lead to him feeling upset and hence easily move and join the competitor of the organization in an attempt to look for employers who would not put him on the spot.
Final Recommendations
My final recommendation is that something needs to be done about Louie's towards him being multicultural in his approaches to issues and people. This is because he…
References
Coors, M., & Edwards, J.(2010). Eight ways to practice multicultural leadership .Retrieved Aril 8,2014 from http://www.reliableplant.com/Read/8914/multicultural-leadership
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