- Words: 3029
- Length: 10 Pages
- Topic: Physics
- Paper #: 33160223
The in-store staff makes up the bulk of the service, but they are also actively engaged in the sales function. The telephone service staff at VHA has been largely relocated to India and Tasmania in the wake of the merger (Zappone, 2009). Consumer complaints in the industry have seen a dramatic rise of late (Cellular News, 2009).
The maintenance function requires a degree of technical skill. The main focus of