Shaw Communications in Winnipeg, MB (Canada) would benefit by having some new knowledge management technologies in place. The place has been praised for its friendly environment, effective employees, and wonderful manager. Top quality personnel are hired and benefits as well as treatment towards employees are admirable.
The problem is that the company has been rated, as lagging behind in awareness of and procuring needed technology. For instance, the company is considering offering cellular phones in 2012. It needed to come out with that production in 2001. Their cable product, too, is overpriced and training on new directives and promotions are often promoted the day before or day of the release which barely gives time for employees to be aware of the situation and digest it and gives customers even less time to become aware of Shaw's ventures (Glassdoor.com.).
KM is the management of organizational information sin such a way that it allows a firm to make the best use of information available to it whilst crating new knowledge in the process. This scenario applies as equally to Fortune 500 companies as it does to the small start-up business.
There are two kinds of IM technologies that may be most appropriate here:
1.…
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