Strategic Plan for a Social Security Administration

Social Security Administration Strategic Plan Social Security Administration Written below is a prelude to Social Security Administration strategy plan. The prelude consists of size, history, location, reason for creation, core areas explored and other relevant roles. The plan is basically aimed at working along with examples taken from federal agencies and to assess the analytical thinking skills of students as well. Size/Locations: At present, what is the size of the organization? At present, it has around 75,000 employees, both state and federal.

The plan consists of increasing the number of employees to 100,000 (Social Security Administration). With 1,500 offices, the field organization is capable of nationwide network service. There are 10 regional offices, 8 processing centers, around 1,250 field officers, 30 Teleservice Centers, 5 National Hearing Centers, 169 hearing offices, the Appeals Council, Baltimore, Maryland Headquarters and National Care Assistance Center (Social Security Administration). Plans are underway to increase the quantities of offices to 2,000. It has been observed in many American embassies all over the world. Hence, we have a global and domestic reach.

With more number of offices, the reach will be further and effective hence more people can get attain help of Social Security and benefit from them. It allows exposure to services they didn't have access to. History: The American Social Security has a long and rich history of 78 years and has affected the lives of many (Social Security Administration). Allotting a Social Security number or providing benefits needed by citizens are some of ways by which it has affected the lives of people.

On a daily basis, workers are busy to meet the demands of Social Security. The tasks at hand are solving income issues when death and disability takes place, solving retirement claims and medical issues. Primary Areas of Emphasis: Two core interest areas are as follows: The programs of Social Security are somewhat complex requiring some assistance; hence customer support is available for help at all times (Social Security Administration). The agencies are being partnered and brought into loop for reinforcing the government services by online means.

Hence, video services will be increased and Social Security Express will be created, which is a new service for public. The physical offices will have to be revamped. In-person will remain an essential component of customer service, but reinvigorated with technology. The technology will assist in allowing consumers to solve tough problems and employees to manage workload efficiently. It's a known fact that consumers use self-service options from phone and internet.

Consumers rely on our online support and furthermore, that our online services hit the spot ranking in top five in American Customer Satisfaction Index. 10% of consumers filed for retirement in 2007 and 49% in 2013 for disability claims and retirement applications (Social Security Administration). Hence, we should step up the online services and upgrade them with newer services and tools. Hence, the communication will be made better than before, processing claims and appeals speedily. We will advise on relevant documents, they need.

Strategies for improving technology (Social Security Administration): Enlarge personal services falling under Social Security to allow higher workload like Social Security number replacement cards; Develop additional online products Online applications to be put under one customer account registration Broaden the presence of online services with the help of responsive design as well as using self-service computer stations present in office places and community locations Give information to people and third parties directly Provide electronic notices and stop paper notices on request Bringing people to self-service use by incorporating online services and applications Then, our next aim is to improve the ability to provide customers the required information the first time around.

Customers don't appreciate when they are rotated to different contacts. It annoys them hence. Hence, their query will be answered first time, which works for both customers and staff. The staff will apply some polices with respect to our program and allow customers to talk to a representative. This is useful for online customers requiring help (Social Security Administration). Screen sharing and instant messaging will be incorporated.