IBM must ensure that they implement their telecommuting program by ensuring a high level of communication with the telecommuters, standardization of technology, using processes that are well defined, training staff and using appropriate implementation tools. In order to reduce the cost of improving the system, the new system must be built in an open architecture so as to allow for seamless integration with the current and the future corporate network system. In summary, the telecommuting is beneficial to the workers, employers and the society as a whole. The benefits that are highly noted are better quality of work life, improved satisfaction with work, improved productivity, minimized costs, and an environment that is less polluted. Top support by the management, volunteer contribution, cautious selection of telecommuting staff, employment of technology and applicable training are the main prerequisites in making telecommuting a feasible work option. The most important benefit of which is the creation of competitive advantage.

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