Accor Marketing Strategy: Push, Pull, and Dashboard Analysis
This paper examines Accor's marketing strategy across its economy and resort segments, focusing on the Ibis and Banyan Tree brands. Using the AIDA framework — Attention, Interest, Desire, and Action — the paper identifies the specific push and pull strategies Accor employs at each stage of the customer journey. It then considers how a marketing dashboard could benefit the company's Resort brand by consolidating key performance indicators (KPIs) across multiple channels. Recommended dashboard elements include return on investment, cost per lead, sales growth by strategy, cost per win, customer acquisition cost, and conversion rate, all of which would enable more efficient allocation of the marketing budget.
- Introduction: Accor's global brand portfolio and paper scope
- The AIDA Framework and Accor's Push and Pull Strategies: Overview of the four-stage AIDA model
- Attention and Interest Stages: Social media, TV, and content strategies for awareness
- Desire and Action Stages: Loyalty programs, email campaigns, and conversion tactics
- Marketing Dashboard for the Resort Brand: Dashboard benefits, KPIs, and budget efficiency
- Conclusion: Dashboard value and recommended performance metrics
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What makes this paper effective
- The paper applies the established AIDA framework systematically to a real-world hospitality brand, grounding abstract marketing theory in concrete examples drawn from Accor's Ibis and Banyan Tree campaigns.
- It clearly distinguishes between push and pull strategies at each AIDA stage, demonstrating an understanding of how different tactics serve different purposes in the customer journey.
- The dashboard section transitions smoothly from descriptive analysis to a practical recommendation, linking KPI selection directly to marketing efficiency and budget allocation.
Key academic technique demonstrated
The paper demonstrates applied framework analysis — taking a well-known theoretical model (AIDA) and using it as a structured lens to evaluate a company's real marketing practices. This approach allows the writer to organize observations into clearly defined analytical categories rather than presenting a loose descriptive overview.
Structure breakdown
The paper opens with a brief introduction to Accor's global operations and states the analytical scope. It then works through the AIDA model stage by stage, identifying push and pull strategies for both the Ibis (economy) and Banyan Tree (resort) segments. The final section addresses a separate case question about the value and recommended content of a marketing dashboard for the Resort brand, before closing with a references list.
Introduction
Accor is a market leader in the hospitality industry, with operations spread across 100 countries and a workforce of over 150,000 employees. The company prides itself on a strong brand portfolio organized across four banners: luxury, economy, premium, and midscale. This paper analyzes Accor's marketing strategy in the economy and resort segments. It specifically identifies the push and pull strategies the company uses to promote its Ibis (economy) brand and Banyan Tree (resort brand), and considers how the company could benefit from implementing a marketing dashboard for its Resort brand.
The AIDA Framework and Accor's Push and Pull Strategies
The AIDA model identifies four stages — Attention, Interest, Desire, and Action — that a customer goes through before making a purchase (Kotler et al., 2019). The following sections examine how Accor applies push and pull strategies at each stage across its Ibis and Banyan Tree brands.
References
Clemente, M. N. (2002). The Marketing Glossary: Key Terms, Concepts, and Applications. Glen Rock, NJ: Clemente Communications.
Damnjanovic, V., Loncaric, D., & Dlacic, J. (2020). Digital marketing strategy of Accor Hotels: Shaping the future of hospitality. Tourism and Hospitality Management, 26(1), 233–244.
Kotler, P., Armstrong, G., Harris, L., & He, H. (2019). Principles of Marketing. London: Pearson Education Inc.
Lairson, M. (2010). Oracle CRM on Demand Dashboards. New York, NY: McGraw Hill.
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