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Case Study Undergraduate 1,035 words

Accor Marketing Strategy: Push, Pull, and Dashboard Analysis

~6 min read 6 sections Marketing · Marketing Strategy
Abstract

This paper examines Accor's marketing strategy across its economy and resort segments, focusing on the Ibis and Banyan Tree brands. Using the AIDA framework — Attention, Interest, Desire, and Action — the paper identifies the specific push and pull strategies Accor employs at each stage of the customer journey. It then considers how a marketing dashboard could benefit the company's Resort brand by consolidating key performance indicators (KPIs) across multiple channels. Recommended dashboard elements include return on investment, cost per lead, sales growth by strategy, cost per win, customer acquisition cost, and conversion rate, all of which would enable more efficient allocation of the marketing budget.

Key Takeaways
  • Introduction: Accor's global brand portfolio and paper scope
  • The AIDA Framework and Accor's Push and Pull Strategies: Overview of the four-stage AIDA model
  • Attention and Interest Stages: Social media, TV, and content strategies for awareness
  • Desire and Action Stages: Loyalty programs, email campaigns, and conversion tactics
  • Marketing Dashboard for the Resort Brand: Dashboard benefits, KPIs, and budget efficiency
  • Conclusion: Dashboard value and recommended performance metrics
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What makes this paper effective

  • The paper applies the established AIDA framework systematically to a real-world hospitality brand, grounding abstract marketing theory in concrete examples drawn from Accor's Ibis and Banyan Tree campaigns.
  • It clearly distinguishes between push and pull strategies at each AIDA stage, demonstrating an understanding of how different tactics serve different purposes in the customer journey.
  • The dashboard section transitions smoothly from descriptive analysis to a practical recommendation, linking KPI selection directly to marketing efficiency and budget allocation.

Key academic technique demonstrated

The paper demonstrates applied framework analysis — taking a well-known theoretical model (AIDA) and using it as a structured lens to evaluate a company's real marketing practices. This approach allows the writer to organize observations into clearly defined analytical categories rather than presenting a loose descriptive overview.

Structure breakdown

The paper opens with a brief introduction to Accor's global operations and states the analytical scope. It then works through the AIDA model stage by stage, identifying push and pull strategies for both the Ibis (economy) and Banyan Tree (resort) segments. The final section addresses a separate case question about the value and recommended content of a marketing dashboard for the Resort brand, before closing with a references list.

Essay 1,035 words

Introduction

Accor is a market leader in the hospitality industry, with operations spread across 100 countries and a workforce of over 150,000 employees. The company prides itself on a strong brand portfolio organized across four banners: luxury, economy, premium, and midscale. This paper analyzes Accor's marketing strategy in the economy and resort segments. It specifically identifies the push and pull strategies the company uses to promote its Ibis (economy) brand and Banyan Tree (resort brand), and considers how the company could benefit from implementing a marketing dashboard for its Resort brand.

The AIDA Framework and Accor's Push and Pull Strategies

The AIDA model identifies four stages — Attention, Interest, Desire, and Action — that a customer goes through before making a purchase (Kotler et al., 2019). The following sections examine how Accor applies push and pull strategies at each stage across its Ibis and Banyan Tree brands.

4 Sections Hidden · 610 words
Attention and Interest Stages210 words
Attention: The attention stage involves attracting the attention of customers and making buyers aware of the product or service (Kotler et al., 2019). At this stage, Accor uses a combination of traditional and social…
Desire and Action Stages130 words
Desire: This stage entails conveying to the audience the value of the product and helping them see that they need it (Clemente, 2002). It focuses on developing an emotional connection with the potential customer…
Marketing Dashboard for the Resort Brand210 words
A marketing dashboard combines data from multiple channels into a single platform. It displays key marketing metrics and key performance indicators (KPIs), making…
Conclusion60 words
By applying the AIDA framework, it is evident that Accor employs a blend of push and pull strategies across its Ibis and Banyan Tree brands, tailoring its approach at each stage of the customer journey to reflect the distinct expectations of economy and resort travellers. Implementing a marketing dashboard for the Resort brand would consolidate performance…

References

Clemente, M. N. (2002). The Marketing Glossary: Key Terms, Concepts, and Applications. Glen Rock, NJ: Clemente Communications.

Damnjanovic, V., Loncaric, D., & Dlacic, J. (2020). Digital marketing strategy of Accor Hotels: Shaping the future of hospitality. Tourism and Hospitality Management, 26(1), 233–244.

Kotler, P., Armstrong, G., Harris, L., & He, H. (2019). Principles of Marketing. London: Pearson Education Inc.

Lairson, M. (2010). Oracle CRM on Demand Dashboards. New York, NY: McGraw Hill.

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Key Concepts in This Paper
AIDA Framework Push Strategy Pull Strategy Ibis Brand Banyan Tree Marketing Dashboard KPIs Loyalty Program Social Media Marketing Customer Conversion
Cite This Paper
PaperDue. (2026). Accor Marketing Strategy: Push, Pull, and Dashboard Analysis. PaperDue. https://www.paperdue.com/study-guide/accor-marketing-strategy-push-pull-dashboard-2177159

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