Evaluating and Acquiring Technology to Fix Organizational Culture
This paper examines how an organization can address three core cultural challenges — low employee engagement, fragmented communication, and slow adoption of new technologies — through the strategic acquisition of technology solutions. The paper identifies artificial intelligence, collaboration tools, and cloud computing as the primary technologies to be implemented, explaining how each addresses a specific organizational problem. It also outlines a technology procurement process covering requirements definition, bid solicitation, proposal evaluation, and contracting. Finally, it draws on PMBOK project management concepts to describe how these technology deployments can be planned, executed, and monitored effectively.
- Introduction: Overview of culture and paper scope
- Culture and Challenges: Three key organizational culture problems identified
- Addressing the Challenges with New Technologies: AI, collaboration tools, and cloud computing as solutions
- Evaluation and Acquisition Process: Procurement steps for selecting technology vendors
- Project Management Concepts from PMBOK: PMBOK framework applied to technology deployment
- References: Cited academic sources
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What makes this paper effective
- The paper clearly maps each identified organizational challenge to a specific technology solution, creating a logical and easy-to-follow argument structure.
- It supports each technology recommendation with cited academic sources, lending credibility to the claims made about AI, collaboration tools, and cloud computing.
- The inclusion of a procurement process and PMBOK framework demonstrates practical implementation awareness, moving beyond theoretical recommendations.
Key academic technique demonstrated
The paper demonstrates problem-solution structuring: it first establishes a clear diagnosis of organizational problems (engagement, communication, technology lag), then systematically pairs each problem with a researched solution. This technique keeps the argument focused and ensures each claim serves the central thesis about technology-driven culture change.
Structure breakdown
The paper opens with a broad definition of organizational culture and a preview of its argument. It then narrows to specific cultural challenges before proposing three technology solutions in sequence. A procurement process section bridges the conceptual recommendations to practical acquisition steps, and a final section applies PMBOK project management principles to implementation. The reference list cites three peer-reviewed sources to anchor the analysis.
Introduction
Culture refers to the shared values, beliefs, behaviors, customs, and attitudes that characterize an organization. Deep-rooted organizational behavior issues can include things like low morale (resulting from poor employee engagement and a lack of meaning in one's work), poor communication (stemming from conflicts between employees or departments), and a lack of proper training and support with new technologies to help employees understand their work in a competitive industry. Culture affects all of these areas, but it can be improved through technological solutions. This paper describes a plan to address challenges present in the organization, identifies three technology changes that will need to be acquired and explains how they will help, outlines an evaluation plan, and discusses what project management concepts from PMBOK can be applied.
Culture and Challenges
The organization's culture may be characterized by a lack of transparency and trust, as employees feel disconnected from the company's mission and goals, causing them to be disengaged and disinterested in their work. Communication is fragmented, with information not flowing freely between departments and employees, leading to misunderstandings and inefficiencies. The organization is also resistant to change and slow to adopt new technologies, making it difficult to keep up with industry developments.
To address these challenges, the organization's culture may need to shift toward one that values transparency, trust, collaboration, and innovation. This could involve fostering open communication channels, encouraging employees to share their ideas and suggestions, and actively seeking out new technologies that can help the company succeed. Additionally, providing opportunities for professional development and growth can help increase employee engagement and motivation.
Overall, the culture of the organization is one in which employees have largely been left to themselves, without guidance or support. They do not find their work to be very meaningful, few are engaged, and morale is low. Communication is suffering due to conflicts among workers and departments, and workers lack helpful technological systems, support, and guidance. The three primary challenges facing the organization are:
1. Employee engagement and retention: Organizations often struggle to retain employees, which can negatively impact productivity and morale.
2. Communication: Effective communication is essential to the success of any organization, but it can be difficult to get everyone on the same page, especially in larger organizations.
3. Technological advancements: Given the rapid pace of technological change, organizations need to keep up in order to remain competitive.
Addressing the Challenges with New Technologies
To address these challenges, the organization will want to acquire new technologies such as artificial intelligence (AI), collaboration tools, and cloud computing. AI can help the organization automate repetitive and unengaging tasks, freeing up employees to focus on more strategic work. This would help employees feel that their work is more meaningful and creative, which should boost morale and positivity.
AI has been proven to be a valuable tool in reducing mundane tasks (Wirtz, 2019). The efficiency, consistency, scalability, adaptability, and cost-effectiveness of AI systems make them ideal for automating routine and repetitive tasks. AI algorithms can work faster and more accurately than humans, ensuring consistent performance for tasks that would otherwise become tedious. They can also be easily scaled to handle increasing amounts of data and workload, and can be programmed to learn from experience and adapt to new situations. Automating mundane tasks with AI leads to significant cost savings in terms of time, labor, and resources, freeing up employees for more creative and value-adding activities (Wirtz, 2019). Overall, AI's features make it a great tool for reducing the burden of repetitive manual tasks and streamlining business processes.
Collaboration tools can help employees work together more effectively, improving communication and teamwork (Ishak et al., 2021). These tools help break down silos and build rapport among workers and across departments by providing a platform for employees to share information, communicate, and collaborate on projects, while staying informed about what is happening within the company. Examples of collaboration tools include instant messaging platforms, video conferencing tools, project management software, cloud-based document collaboration platforms, and social intranets. By using these tools, organizations can improve communication, increase transparency, and foster a sense of teamwork and collaboration across the company. This can lead to a more productive and efficient workplace and ultimately better outcomes for the organization as a whole (Ishak et al., 2021).
As for cloud computing, it would support the movement and sharing of data and applications, which can help organizations scale more easily and operate more flexibly (Markovic et al., 2013). It would also support the implementation of new technologies and make guidance and training more readily available. The scalability of cloud computing resources makes it easy for organizations to adapt to changing requirements and support their growth, while cloud-based collaboration tools improve communication and teamwork among workers. The cloud also provides access to the latest technologies and services, supporting workers in using new technologies as they become available.
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