This paper examines how the geographic component of cultural identity, as defined by Jameson (2007), affects cross-cultural communication in global business operations. Drawing on the cost advantages that drive multinational expansion into developing regions, the paper explains how terrain, climate, and local traditions shape employee attitudes, dress, diet, and behavior. It then outlines four practical management approaches — leveraging technology, encouraging socialization, respecting gender roles, and understanding ethnic diversity — that corporations can use to reduce misunderstandings, improve communication across cultures, and ultimately raise productivity in international locations.
Over the last several years, globalization has been causing firms to begin establishing operations in different areas of the world. Part of the reason for this is that many regions can offer significant benefits such as lower labor costs and the ability to maximize profit margins. Evidence of this can be seen by comparing labor costs in many developing countries with those in the United States. The table below illustrates how labor costs in developing nations are significantly lower than in the US.
Table 1: USA Labor Costs versus Developing Nations
USA: $7.25/hr | Bangladesh: $0.25/hr | China: $0.69/hr | India: $0.57/hr | Mexico: $2.30/hr | Kenya: $0.62/hr | South Africa: $2.17/hr (Greenway, 2009, p. 157)
These figures are significant because they show how low labor costs in various regions of the world are encouraging firms to establish operations there.
As a result, corporations have been compelled to adapt to the cultural traditions of the nations in which they operate. This adaptation is designed to improve communication and help ensure that companies can effectively motivate their workforce. Determining how to improve cross-cultural communication requires focusing on cultural geography and understanding how it can affect productivity in a particular location. Once this is understood, it becomes clear how geography will influence the long-term business model of multinational corporations.
Cultural geography examines how the natural features of particular regions influence the way people react to different events. The terrain of the landscape and local weather conditions affect how everyone lives their daily lives. A clear example of this contrast can be seen between someone living in New York City and an individual living on an island in the South Pacific. The person living in New York is affected by cold winters and humid summers, which influences their attitude and the way they dress, and they will have different tastes in food based on the kinds of resources available in that environment (Jameson, 2007, pp. 213–214).
Someone living in the South Pacific, by contrast, will have access to food that grows in warmer environments. This shapes their preference for certain spices and flavors found in that region, and they will dress differently to account for tropical conditions. These differences illustrate how the geography of a particular region affects the local population (Jameson, 2007, pp. 213–214).
To take these kinds of geographical and cultural differences into account, several approaches can be used. The first is to utilize technology to address potential cross-cultural communication issues. This can be accomplished by having personnel regularly interact with each other through various applications such as chat rooms, message boards, and email, establishing a basic foundation of ongoing interaction across different teams and locations (Whatmore, 2006, pp. 600–609).
Once this foundation is in place, technology can also be used to educate new employees about the different cultural-geographic factors they will encounter in a particular region. This helps them understand how geography influences reactions to a host of events. At the same time, technology can educate workers in one region about the geographical traditions of other nationalities and regions. If used regularly, this approach will help reduce misunderstandings and allow managers to embrace these factors in order to increase productivity (Whatmore, 2006, pp. 600–609).
"Three management approaches to cultural difference"
The geography of a particular region will have an impact on cultural traditions. Weather patterns and the topography of the land determine the kinds of foods available and shape how people live their daily lives, which in turn affects the way they dress, act, and perceive the world around them. For corporations, globalization has meant that executives and employees must understand how these geographic factors can affect productivity.
You’re 49% through this paper. Sign up to read the remaining 1 section.
Sign Up Now — Instant Access Already a member? Log inAlways verify citation format against your institution’s current style guide requirements.