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Communication
Influences on the Communication Process
Communication takes in many ways and for many reasons; the communication itself may also be impacted by many influences. To understand the process it is necessary to look at both the reasons for communication and the influences that may impact that communication.
There are three main purposes for communication; information, persuasion, and motivation. Although each of the different purposes will be examined separately, it should be remembered that in many cases a single message may include more than one purpose as the processes are not mutually exclusive (Rosengren, 1999).
Information may be seen as the most recognized communication purpose; it takes place on many ways, where information is communicated in many different types of scenarios'. For example, employers may communicate with employees to tell them of their job requirements, changes to the job requirements, or changes in goals. Information communication is also seen with friends telling each other about events in their lives, the way bus or train companies may publish timetable data (Rosengren, 1999). Product information on packing, media news articles, and academic books may also be classified as information communication (Rosengren, 1999).
The second type of communication is persuasion, where there is an attempt to influence the views of the communication receivers. This is...
Persuasion may also be seen in political campaign broadcasts, where friends or colleagues try to pursue another to actions they do not want to take. Persuasion is often most effective where there is the use of emotional content, which can help to stimulate responses that do not traverse rational thought processes (Rosengren, 1999). Notably, persuasion communication may use information to support their view/argument, and the message may also include communication to motivate action.
Motivation communication is undertaken to direct or stimulate action being taken, it is also one of the most difficult forms of communication as different people will be motivated by different factors. Motivation communication may include the demonstrations of trust and handing over of responsibility to employees to enhance performance or the offering of incentives for specific courses of action (Thompson, 2011). Motivation communication may be combined or follow persuasion communication (Thompson, 2011).
Understanding the types of communication, the way it may be influenced can be considered. The process of communication has three stages; firstly, the message is created by a sender who encodes the message. The encoding will include the conscious choice of words, the uses of images and symbols as…
References
Rosengren, Karl Erik, (1999), Communication: An Introduction, Sage Publications
Thompson, Neil, (2011), Effective Communication, Palgrave Macmillan
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