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While it is ignoring, key provisions of this criteria. Once this occurs, it means that they will not be effective in meeting TQM ideas.
Compare how well company 2 positioned against ISO 9000.
Johnson & Johnson has been doing very well against this system. This is because; they have implemented all of the different categories in some way into their organization. Over the course of time, this has allowed the management to quickly adapt to changes in the marketplace and understanding the needs of customers.
Compare both companies and where you recommend your company (Florida Department of Corrections) should improve in order to be a better quality company.
Johnson & Johnson is a better organization. This is because they have implemented various TQM principals, as a part of their organizational strategy. Once this occurred, it meant that they could reduce cost and improve upon the products / services they are delivering. When you compare this to the DOC, they are in need of implementing a protocol that can improve the operating efficiency of this department. The way that this can be accomplished is to create a strategy that will address all of the basic principles of TQM. Then, begin practicing them on a regular basis. Once this takes place, is when a change will occur inside the operating...
This is when there will be a transformation inside the organization itself.
Conclusion
Clearly, the DOC needs to adapt a TQM system that will improve the operating environment, lower costs and address the challenges they are facing. The best way that this can be accomplished is to make a concentrated effort in adapting and practicing these principals on a regular basis. Once this occurs, is when there will be change inside this governmental agency. At which point, it will be more effective at responding to the needs of various stakeholders.
Bibliography
ISO 9000. (2005). Praxiom. Retrieved from: http://www.praxiom.com/principles.htm
The History of the Florida Department of Corrections. (2011). Department of Corrections. Retrieved from: http://dc.state.fl.us
The History of Johnson & Johnson. (2011). Johnson & Johnson. Retrieved from: http://www.jnj.com
Secretary's Message. (2011). Department of Corrections. Retrieved from: http://www.dc.state.fl.us/pub/annual/9697/sec.html
Team Five. (2011). PB Works. Retrieved from: http://mis1006100.pbworks.com/w/page/24232137/Johnson%20and%20Johnson%20Case%20Study
Evans, J. (2011). Managing for quality and performance excellence. Mason, OH: South Western.
Bibliography
ISO 9000. (2005). Praxiom. Retrieved from: http://www.praxiom.com/principles.htm
The History of the Florida Department of Corrections. (2011). Department of Corrections. Retrieved from: http://dc.state.fl.us
The History of Johnson & Johnson. (2011). Johnson & Johnson. Retrieved from: http://www.jnj.com
Secretary's Message. (2011). Department of Corrections. Retrieved from: http://www.dc.state.fl.us/pub/annual/9697/sec.html
Team Five. (2011). PB Works. Retrieved from: http://mis1006100.pbworks.com/w/page/24232137/Johnson%20and%20Johnson%20Case%20Study
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