Social Media Marketing Companies aim to increase their sales by retaining and acquiring customers or improve brand publicity using different marketing strategies. Today, marketing is considered as the most important section of any business. Therefore, companies are focusing more on this area and putting efforts to make marketing as much efficient as they can. Various marketing strategies have been introduced that doesn't require businesses to spend large amounts on marketing.

Objectives for a Social Media Program

Social Media Programs have helped much in increasing the effectiveness of marketing. There are number of campaigns also operating who help companies in organizing and administering their social media strategies. However, it is important to first brainstorm and identify the essential business goals then develop strategies accordingly.

Companies must set objectives that how they can streamline customer service and improve customer satisfaction scores. Increasing sales by improving ranking is the basic yet long-term goal of social media program. However, this goal requires number of important objectives and tactical activities to perform which would eventually bring better results. Social Media Program needs to have SMART Objectives so that progress can be measured exactly.

Some of the basic objectives of the social media program are as follows:

Improving Brand Awareness

Improve ranking

Increasing sales

Building strong relationships with customers

Developing thought leadership

Connecting with customers to get the regular feedback about the product of service

Efficient internal communication

Retention of Customers and Staff

Improved collaboration between departments and companies (Walsh, 2012)

Business Social Media Metrics

Since every other business is now employing social media marketing program so it is important to measure its effectiveness...

How well this marketing program is contributing to your business? The important metrics that measures the value of the program are sources of traffic and number of visitors, network size and publicity of brand or product. In addition to these basic metrics, company must collect other metric information including social media leads, engagement duration of the customers on your page, bounce rate, increase or decrease in the network size, activity ratio, rate of conversions of subscriptions, customers loyalty and blog interaction. These metrics shows how well the marketing area of your business is doing its job.
There are different software been introduced in the market to measure the social media metrics and so its effectiveness. These software monitor social media conversations, watches over search engines, observe opinion leaders and key influencers, review marketing results of the competitors and compare and keep the record of the happenings and activities in the market. These softwares can be customized as according to your needs and requirements. Moreover, the application also assess whether the talks are positive or negative about the product or service. They also keep the record of demographics; where, who and what people are talking about. The collected data helps in making important decisions. However, first you will have to align your organizational goals with that of the social media marketing objectives. Since, these goals will decide whether your business marketing plan is achieving the actual goal. (Heidi Cohen, 2011)

Social Media Monitoring

When choosing any of the social media marketing tools, there is not any one best choice. It depends upon the requirements and needs of the business that which tool will go best. For this purpose you will have to go through number of products or softwares to get the best choice. In addition to this, you will also have to check if the chosen software supports maximum requirements. Since, it is not necessary that particular software…