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Interruptions mean interest in the subject discussed; silence denotes disinterest rather than paying close attention. If someone is talking to someone else and a third person joins in, the people talking are expected to stop what they are saying and acknowledge the newcomer. Also, it is rude for a man to dance too close to a woman who is not his wife or girlfriend, even if others seem to be doing it. It is considered vulgar and ostentatious to open gifts in public. Gifts are never opened in front of a group of people to avoid people comparing the merits of different gifts.
One of the main areas of differences between cultures is in nonverbal communication. If people are not aware of these differences, there can be misunderstandings. Certain aspects of non-verbal communication are universal. Research into facial expression in particular seems to suggest a strong agreement across cultural boundaries (Shaver, et al.). However, the extent to which feelings and emotions are expressed through facial expression is culture bound. In other words, although people from different cultures are likely to agree on the emotions or feelings that a certain facial expression communicates, they are unlikely to attribute the same importance. For example Asian cultures are often characterized as less expressive in facial expressions than Latin cultures.
Multicultural or culturally competent social workers are able to differentiate between generalizations and stereotypes and determine the care that is needed based on a person's cultural background. For example, delivering quality health and social services to Hispanics is about being proficient in the art of listening and communicating with patients from a variety of backgrounds; understanding that their needs occurs in a holistic environment and incorporating an understanding of a person's unique family, work, spiritual, and physical environment into services; and, ensuring that the institutional structures of services act to encourage rather than discourage access to care. Increasingly, social workers, for instance, are becoming more involved with helping families...
As noted above with the story of the nurse and the Mexicans, an idea of generalizations of culture and healthcare can be very helpful. There are certain cultural nuances or unwritten rules that govern social interactions with all cultures, including the Puerto Rican communication. These unstated rules can impact how people perceive, seek, and receive services. These essential cultural aspects can involve interactions as simple as conversational gambits and spatial (physical space) relationships, along with larger institutional issues such as family visiting hours, patient education, and measuring individual responses to pain. Being aware and understanding the cultural context for these interactions can be a tremendous asset a social worker and/or health care professional (NAHH, 23).
References
Brislin, R., Cushner, K., Cherrie, C. & Young, M. Intercultural interactions: A practical guide. Beverly Hills: Sage Publications, 1986.
Galanti, Geri-Ann. The Challenge of Serving and Working with Diverse Populations in American Hospitals. (2001) Diversity Factor, 9.3: 21-26
Garrison, E., Roy, I., & Azar, V. Responding to the mental health needs of Latino children and families through school-based services. (1999). Clinical Psychology Review, 19, 199-219.
Lum, Doman (Ed). Culturally Competent Practice: A Framework for Understanding Diverse Groups and Justice Issues. Pacific Grove, CA: Brooks/Cole, 2003).
Cultural Competence in Organizations Cultural competence is the interaction of different individuals of different cultures, social and economic backgrounds, in business organizations, government agencies, non-profit organizations and human resource departments. It incorporates four essential and fundamental concepts: consciousness of perception on culture, differences attitude regarding culture, information on cultural practices and perception and skills regarding cross-culture. Cultural competence is the interaction of different individuals of different cultures, social and economic backgrounds, in
Cultural Competence Culturally competent care Cultural competence and the Old age homes The basic knowledge in nursing or medical studies in itself is not enough. As Watson puts it, there is need to instill the humanistic aspect into the career or the profession. Watson believes that the nurse must establish a caring relationship with patients, display unconditional acceptance of the patient with whatever condition they are in, treat patients as holistic beings, treat
Instead, the doctor or nurse must obey the same ethical principle in all cases. They must uphold their moral duty to save the lives of all of their patients, and dispense the highest quality care they can conceivably give under the circumstances. However, while the Kantian ethics of duty might be useful when making individual moral decisions for healthcare practitioners, the idea of utilitarianism popularized by John Stuart Mill and
"Culturally different clients are clients who racial, ethnic, gender, socioeconomic, and/or religious backgrounds and/or identities are different from the healthcare professional or student…[healthcare students must learn cultural competence] so that quality outcomes indicators such as enhanced client satisfaction and positive health outcomes may be achieved." (Jeffreys, p. 24) Nursing is definitely not the only profession demanding cultural competence; it has also become an important part of skills required of a
" (a Manager's Guide to Cultural Competence Education for Health Care Professionals, nd) Cultural competence is a development process as no individual "becomes culturally competent overnight or with one or two hours of training." (a Manager's Guide to Cultural Competence Education for Health Care Professionals, nd) Cultural competence training is stated to involve "attitude changes and the examining of personal biases and stereotypes as an initial step to acquiring the
Culural Competence | Cultural Competence in the Criminal Justice System Culture determines people's experiences of their world. It is important in the reception and delivery of services. Cultural competence starts with knowing your cultural practices and beliefs, and recognizing the different practices and values of people from different cultures. This goes beyond speaking a different language, or just acknowledging a different group's cultural icons. Cultural competence involves changing your biases or prejudgments