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I especially liked the notation, "But as a manager, you should establish a communication culture that emphasizes accuracy, integrity, fairness, and objectivity rather than mere showmanship and image projection." I think those are all essential and valuable traits for any manager, and I have begun to think about and establish my own communication culture because of reading this chapter and I have been looking at my writing style, too. I also found the section on communicating with different cultures quite helpful. Sometimes we forget the entire world does not think as we do, and this was extremely helpful to remind us all that we have to be considerate of other cultures just as we are of other people in our own culture.
Personally, I do not enjoy some of the intense jargon that seems to be an integral part of much of the business world, and it was refreshing to see the attitude that jargon gets in the way of good communication...
I have seen so many Web sites that are nearly indecipherable because of the language and jargon used to describe the company's business. I would not want to work for a company that could not state its' mission in clear, understandable terms, and I do not think managers who use jargon extensively can ever be truly good managers.
This chapter deals with many of the pros and cons of effective communication, while presenting communication techniques in readable and highly understandable terms. As with the other texts, these tools will prove quite effective in my management future, and this book will have a prominent place on my reference shelf as well. So many classes offer theories but no concrete techniques that students can take with them. The theories here are backed up with techniques, and those "learning moments" are quite effective for me so far.
References
Chapter 15: Communicating.
It shows that no one is infallible, but there are steps that can lead just about anyone down the path toward good decisions if they are followed and implemented in sequence and with thought and care. A also felt the section on barriers to effective decision-making was important. It is helpful to recognize the things that may get in the way of good decision-making, both in others and myself. Certainly,
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Management: A Case Study Precis: The case study being presented demonstrates the importance of the planning phase of the project and of record keeping. These are the most common mistakes in project management. Learning Objectives: The learning objectives of this case study are: To become familiar with the functions of project-based management. To present the tools available in contemporary project management for managing the scope of the project, the organization, time, cost, and quality of
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