- Words: 657
- Length: 2 Pages
- Topic: Business - Management
- Paper #: 34529858
Quality Improvement: "Chick-n-Gravy Dinner Line"
The case study at hand deals with complaints being lodged against a product line, "Chick-n-Gravy Dinners" that are sold within a specific chain of restaurants. Upon initial investigation into the complaints, the firm was able to pinpoint that many of the complaints centered upon five product defects: under-filled packages, a missing item, spills/mixed items, unacceptable taste, and improperly sealed packages. In order to begin to remedy