These factors were used to develop the Emotional Intelligence portion of the study. The study encompassed all four of these skill areas, placing equal weight on all four factors. Assumptions and Limitations As with any survey-based study, there are several assumptions and limiting factors that may effect the results obtained. Self-reporting surveys can be criticized for their inability to measure the honesty of the test subject. It is assumed that the test

Affective Events Theory The Situation. As manager of a large bank branch, I have two objectives. These are to increase job satisfaction and improve job performance. To understand how to do this, the framework used will be the affective events theory. Affective events theory emphasizes the role of work events on both job satisfaction and job performance (Weiss & Cropanzano, 1996). A manager can influence job performance through positive events that reinforce

Armed with such information, transformational leaders can respond appropriately thus effectively averting possible fallout. This is a clear indication that they possess empathy. Empathy according to Goleman (2004) is "the ability to understand the emotional makeup of other people." By easily identifying with the thoughts and concerns of their followers, transactional leaders can better take a group's pulse while at the same time correctly reading its concerns and thoughts. Further,

Emotional Intelligence in Law Enforcement Emotional Intelligence for Officer in a Law Enforcement Environment Law enforcement officers constitute exceptional and diverse personnel that experience a broad range of emotions. They therefore encounter numerous and strange challenges. Because of the nature, perception and significance of the services these officers offer to the public, their occupation is always under scrutiny and expected to portray high level of public standards. In addition, due to the

Emotional intelligence Leadership - What makes a good leader? Emotional intelligence (EI) refers to the capability to recognize, manage and assess emotions. Some researchers propose that emotional intelligence can be learned and reinforced, while others claim it is an innate trait (Cherry, 2011). Emotional Intelligence has become a crucial part of how today's leaders meet the significant challenges they face everyday. Emotional Intelligence can help leaders in an increasingly difficult leadership

In other words Emotional Intelligence means that the individual is capable of: (1) Accurately perceiving emotions in oneself and others; (2) Uses emotions to facilitate thinking; (3) Understands emotional meanings; and (4) Manages emotions well. This model is referred to as the 'ability' model of emotional intelligence. (Mayer & Salovey, 1997) DANIEL GOLEMAN-PERSONAL & SOCIAL COMPETENCE Daniel Goleman proposed the model of emotional intelligence based on the Personal and Social competencies