¶ … organizational chart for the proposed organization. XYZ Center

Organizational Chart

ADVISORY BOARD

CENTER DIRECTOR

CONSULTANTS

SUPPORT STAFF

ASSOCIATES

MEDICAL DIRECTOR

MEDICAL STAFF

THERAPISTS

ADDICTION STAFF

CONTRACTS STAFF

Include the title of positions and a brief description of the positions' duties and responsibilities.

The organizational structure of the Center is founded on a shared services model. President/director of the center has administrative, management and clinical skills in the field of human welfare along with behavioral health industry for twenty years. Open-book management, mutual respect and shared obligations are the key elements on which the philosophy of the management is based upon.

Director of the company will take care of the company and its management. Relationships will be the primary variable in founding the direction of the center as the company is set up as a shared service model. Advisory board will be founded which will have four leaders in the area of behavioral health, organized care, consumer and organizational dynamics.

XYZ Center's staff which would form an advisory management group will meet regularly in order to evaluate the financial structure of the center along with future plans for growth and development, sales, marketing and customer relation issues. This group will be held responsible to do the task of developing a plan for the implementation of Continuous Quality Improvement (CQI) component and integrate into a private practice Shared Service Model (SSM). A committee for the customer relations will be founded to brainstorm and think about ideas, plans and activities to implement in order to increase the level of satisfaction among all customers. The organizational chart has been discussed above.

Define the organization's vision, mission, and values

Vision

XYZ Center's vision is to consistently develop, reinforce and improvise the services provided by the center.

Brace up the existing payer mix by emerging and sustaining strategic alliance with five main companies of behavioral health management (Olsen, 2012).

Classify and strengthen strategic alliances with three community human services and addiction agencies.

Classify and develop strategic alliances and networking with eight community medical group performances.

Hiring of 80% staff will be done in two months prior to the starting date.

Billing system will be implemented and classified in two months prior to the starting date.

Expected receipts rate will be improvised to 40% comparatively to former year.

Rate of services provided by the center will be enhanced to 80% as compared to the previous year (Olsen, 2012).

For the beginning phase of the turn key venture, working capital will be arranged.

Reinforcement of XYZ center's commitment to superiority

Improve customer services by holding three in-service training regarding client's satisfaction with interactions between staff and client along with treatment and accessibility.

Accessing referral base satisfaction consistently with the help of referral base satisfaction survey

Accessing client's satisfaction with regular intervals through three perspectives: Accessibility, environmental and treatment related factors (Olsen, 2012).

Mission

XYZ Center's mission is to encourage the well-being of the individual and their family members residing the communities by offering services like accessible quality mental health and prevention from addiction and abuse of children, adults, teenagers and their families through implementing a service system which emphasize on trust, respect, compassion and privacy. We are bounded to offer mental health care with quality and provide with cooperated effort with consumers' complete health strategies and an array of medical facilities. We are totally committed to the philosophy which we founded for the consumers.

Values leading to success

Protection of working capital in the initial phase of the project

Cost effective from seventh month of the first fiscal year and onwards

Positive cash flow from seventh month onwards

Affiliation with prestigious community of acute care hospital

Friendly and managed care through clinical focus, cooperation and accessibility

Center provide with community awareness about services.

certain number of medical aid provider and emerging a plan to perform during the application phase.

XYZ Center staff's commitment also evident from customer's satisfaction and Center's growth

Prompt response to the queries and needs of center's customers performing as an organization which is responsible, active and prepared to make alterations to meet the requirements of changing trends in behavioral health industry (Mckeown, 2012).

Outline the basic planning process for the organization and how the three levels of management influence this procesc

The XYZ Center is a behavioral health company set up for profit of mental center which was a part of the program that leads to the...

This effort of transferring clients to center from outpatient mental health and addiction center was done to ensure quality and uninterrupted services to the existing customers and extend the provider's network for the future development. This evolution of privatization allowed the residents to have access to quality and responsive mental health center (Mckeown, 2012).
The site for the center is ideal as it is easy to reach through automobile or public transportation and also has good parking space. The center also has its own entrance on the southern side of the building to ensure privacy and confidentiality of the visitors. The place has recently been re vamped by the authorities and there is lot more room for developments and growth. However the leasing arrangements will soon be negotiated. Customary rate as quoted by local real estates is 10$ to 12$ per square foot. The center will request the hospital to show some support and subsidize the rent for the first two years of operation. This support from hospital authorities will ensure the success of the center (Mckeown, 2012).

The center conquers approximately 2,200 sq. ft. Of the land. It comprises of nine clinical offices and group rooms. There is a wide reception area which is parted by the divider which allows for different child and adult reception areas. There is also a small kitchen for staff along with bath room and business office / Offices are easily reachable for handicapped. In order to facilitate customers, there are two public neutral washrooms. One is located within close proximity to the center while the other one is located within a building (Lorenzen, 2006).

Leasing arrangements are in procedure. Hospital will be required to subsidize rent for the first two years if the project is successful on the basis of financial analysis and projections. Our aim is to acquire a three-year lease with an opportunity to renew a second three-year lease. The current location of the center is ideal to do business. After three years of operation, we will reviews our rental options, additional space requirements and other facilities available within geographical area before renewing the contract (Lorenzen, 2006).

As a conclusion, higher authorities took the right decision of central location to do the effective business. However the middle management take cares of proper details of center's construction along with major and minor details of using the space effectively, medical aid providers do the best effort to their consumers. To facilitate consumers, lower management is responsive and easily accessible in the friendliest manner to ensure customer's satisfaction. Customer's satisfaction is taken care by all levels of management (Lorenzen, 2006).

Explain why the quality, productivity and profitability are important elements in the planning process

The center offers a wide range of services regarding quality mental health and substance abuse/addiction to families, couples or singles. The service targets all age groups of people. The services include specifically psychopharmacology, Psychotherapy, addiction programs, abuse programs and other contracted metal health treatments. Multidisciplinary staff offers service treatments for various disorders of mood, anxiety, post-traumatic stress, behavioral along with stress management, abuse and gambling addiction disorders (Allison and Kaye, 2005).

The center offers accessible service with quality. Our key consideration is to promote and prove the mission of the center to our customers in the most meaningful and comprehensible method. Our business cannot be a usual one to compete but it has to be different and unique. We will follow a customer directed approach so that our customers can avail our tangible and intangible benefits. Our different approach will help us to compete and stand out from rest of the competitors. There are various factors due to which this center stands out from rest (Allison and Kaye, 2005). They are mentioned below:

Environment: XYZ Center has a friendly environment and managed with a professional yet caring attitude. Staff and authorities provide with quick and accurate informations to the customers. There is an effective communication between staff and costumers. The center follows a shared treatment philosophy and the services provided here are cost effective.

Influential Marketing: The center takes care of the effective marketing. During the process of marketing to managed care companies, marketing department considers the needs of the organizations. Various aspects are taken care of like customers' satisfaction, after hour's accessibility, services on weekends, tracking and usage of outcome measures, group vs. individual treatment or family vs. single treatment.

Value added customer contact: In order to initiate a therapeutic relationship between a therapist and client prior to the treatment, the center provides with free phone or gives and opportunity of face-to-face communication (Allison and Kaye, 2005).

Accessible and central location: Location of the center is ideal and accessible by automobile and public transportation. Private entrance ensures the confidentiality of the client. It is also accessible by handicapped because of the facilities. There is also an ample parking space.

Priority to customer: Our utmost priority is our…