Organizational Questions for Crisis Intervention

Organizational Questions for Crisis Intervention Study (Same questions for each organization):

Identification/Demographics: Designed to understand the basic corporate structure of the organization, how it is organized, the hierarchy, contact information, mission statement, affiliations, volunteerism, etc.

Contact Information:

Number of Paid Employees:

Academic Qualifications of Staff:

Years of Experience of Staff:

Type of Staff Experience:

Number of Volunteers:

Organizational Structure (define and enhance):

Organizational History (define and enhance):

Mission Statement:

Affiliations (religious, social, governmental, etc.):

Specialization (e.g. women, teen, sexual, etc.):

Part B - Guide to Crisis Management -- Since each agency will utilize theory and practice in different ways, it is vital to understand their project(s), programs, and the components used. In many businesses, this is called an Organizational Chart, but can also be seen as a road map to initial understanding of differentiated processes within an organization. Not every part will be used by every organization, although it is likely that there will be functional similarities between the chart and the actual implementation of procedure (Fill in boxes with information in paragraph form):

Part C -- Clinical, Services, Etc.

What are the program objectives?

Who is the intended audience for each part of the objectives given?

What is the outline of the program(s)?

What technical assistance is typical for these programs?

Is certification required, if so, what are the parameters?

What is the timing of services offered (e.g. 24/7, etc.)?

In detail, what are the procedures for severe crisis management?

What are the expected steps and relationships between local medical professionals, mental health services, and/or emergency room facilities?

What are the documentation, incident monitoring and feedback procedures? (e.g. Who was involved, where and when did it take place? What were the circumstances? What was the historical background of the incident? Are there previous mental health medications or professionals involved? Is a child in danger? Physical violence? Harm to the client?

Part D -- Post-Crisis Support

What procedures are in place to review crisis materials?

What procedures are in place if the crisis was severe and required hospitalization and/or additional medical personnel?

Are there additional review procedures depending on the severity and type of the crisis?

How are post-care procedures treated? Is there a procedure in place to help in prevention?

Are personnel involved in future litigation or Court issues? How is this handled?

Part E -- Qualitative

Using the above as a guideline; what qualitative impressions are there regarding the specific organization or institution. Outline the process and procedures used once a call comes in and include information on preparation, assessment, and follow through (e.g. flow chart):

REFERENCES CONSULTED

James, R.K. (2008) Crisis Intervention Strategies. Belmont, CA: Cenage/Thompson.

Roberts, a.R. (2005). Crisis Intervention Handbook: Assessment, Treatment, and Research. New York: Oxford University Press.

Turner, F. (2011). Social Work Treatment: Interlocking Theoretical Approaches. New York:

Therapeutic Crisis Intervention Components (Tactical training programs, assessment programs, workshops, referral organizations, etc.)

Institutional Components (Training and technical assistance to other organizations in terms of prevention, identification, and legal procedures)

Training -- Who provides training, what organizations are trained, interface with community, describe.