¶ … Quality Management Tech.
The nature of business is that of uncertainty. In many instances businesses must forecast or project many unknown factors affecting their underlying business operations. The impact of globalization has created an even more uncertain period in which business must now operate in. Aspects that pertain to one geographic region, due primarily to globalization, now create systemic effects in other regions. As such, management, through the use of data must be able to properly ascertain or predict these occurrences to better insulate their businesses. As seen by the recent financial crisis in 2008, quantitative techniques are vitally important in helping to prevent unwarranted bankruptcy or financial lose. In particular, quantitative quality management techniques can help diminish or abate many of the negative influences embedded within the business environment. Techniques such as linear programming, control charts, and fishbone diagrams all help management make better informed decisions (Dmitris, 2001). These decisions, when combined with other factors, can help businesses navigate an otherwise competitive marketplace. In fact, through the use of quantitative quality management techniques, society benefits through increase company efficiencies and fewer errors.
The IT organization in which I work is prime example of how quantitative quality management techniques provide a foundation by which management can make better informed decisions. Service is very vital component within the IT organization in which I work. Our organization is predicated on providing strong customer service to each client. It is through this service component that allows our company to command premium pricing for our products and services. With the quality of service, the value proposition of the organization would not be as compelling. As such, management will need a mechanism by which they can management and subsequently enhance the service component of the business. Quantitative quality management provides a prime mechanism by which to do so (Deming,, 1975). A good quality management approach should provide warning signs early in the project and not only towards the end, when the options available are limited. When conducted properly QQM can provide for intervention early within the process. For this, it is essential to predict values of some parameters at different stages in the project such that controlling these parameters in project execution will ensure that the final product has the desired quality. This concept applies to service quality and in subsequent paragraphs, invoicing. If these predictions can be made, then the actual data during the execution of the process can be used to judge whether the process has been effectively applied. These standards are critical in regards to QQM. Predictive analytics are data management is integral aspects within the QQM process. Within the IT organization use of control charts provides instrumental data in regards to service quality. Control charts are very useful in regards to time series data. For example, management may want to view response times for customer complaints or issues (Shewhart, 1939). Management may also want to see the time between an actual claim filed and the time in which the claim is resolved for the customer. Likewise, management may want to determine the length of time customers remain on hold before an actual representative speaks with them. Control charts can provide useful information in regard to the variations of wait or service times. For example, if analysis of the control chart indicates that the process is currently under control, then management will not need to make alterations or corrections to the process. However, if analysis indicates that the process is out of control, then management can make informed decisions in regards to staffing, or system improvements. If the chart indicates that the monitored process is not in control, analysis of the chart can help determine the sources of variation, as this will result in degraded process performance. In addition, data from the process can be used to predict the future performance of the process. This will be useful to management, as the IT business is generally cyclical. Many purchases and subsequent issues arise near the latter part of the year as consumers take advantage of discounting. In addition, corporate budjects are usually approve for the subsequent year, which allows for increased purchases. Realzing this information, management, through the use of control charts, can predict performance in regards to service quality. They then can react through the use of increased staffing, increased technology use or other mechanisms (Tague, 2004).
Another example of management use of QQM is demonstrated through the actual production of software within...
Business Plan: Bridal Salon Business Products and services Keys to Success Company description Vision Statement Mission Statement Company background Products and Industry Product Description Industry Description The Market Market and Target Customer Market Segmentation Target Market Strategy Competition and Competitive Advantage Curbing Local Competition Curbing Regional Competition Marketing Strategy Overall Strategy Sales Plan Competitive Plan Research and Development (Growth Plan) The Organization Legal and Organization Structure Key Personnel Related Service Providers Location The Financials Critical Risks Income Statement Cash Flow Projection Balance Sheet Assumptions References Executive Summary Introduction Pace-setter is a bridal salon that rides on the theme of 'experience'. It creates an environment in which
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[2: www.med.govt.nz/business/business.../structure-and-dynamics-2011.... ] The primary research of the Auckland market presents the following sectors for consideration for the new venture: The demographics in the target market include: college going and married women with children who either are working mothers or stay-at-home mothers; this makes the age group anywhere between 25 to 55; the overall annual income of the household is more than AUS $100,000; the property owned by the target individual
Business Plan of Searchyyy.com a Meta search engine Market Opportunity & Solutions Business Model and Strategy Search engine according to countries and languages Advertisement Revolution Social Networking and Blogging Sites Revenue Opportunities Sales and marketing plan Technology overview Technology implementation Intellectual property Competition Financials Current ratio ROE Debt to equity ratio (D/E) Management Organization and Ownership Organizational Structure Risks and mitigation Searchyyy.com, Inc. is Meta search engine which intends to provide a multi-category search engine to its users at a faster pace. The growing technology has evolved our lives. Users
As part of the research triangle, Raleigh has a significant portion of its population that fits the target market. For the Farmery to succeed, it only needs to capture a small portion of the market share. This is especially true because the store has a small footprint, and has the flexibility to set up on vacant lots without the costs of either renting or developing fixed real estate. The
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