TQM Total Quality Management Survey Term Paper

Length: 5 pages Sources: 3 Subject: Business Type: Term Paper Paper: #86799749 Related Topics: Quality Management, Customer Relationship Management, Government Agencies, Customer Service
Excerpt from Term Paper :

As the global market continues to diversify the way companies including service companies do business, more and more companies will work to create their own "unique" marketing concepts, those that are customer driven and provide high value.

Government

According to many, implementing quality initiatives or programs like Total Quality Management or TWM are exceedingly difficult. One reason for this is the politics behind how governments work; often practices used to ensure quality go against the traditional methods or systems used by a public agency to operate successfully (Bacal, 2007). To overcome these obstacles, so the public is served in the best way possible, it is critical governments identify internal obstacles to their success, and then devise quality programs that are easily integrated into pre-existing systems within public entities (John, 2003). One such example is the federal government, which influences much local, state, regional and national governments. Because the role of the federal government is ultimately to provide for the people, it is critical customer satisfaction is realized within this agency, among the government's internal and its external customers (John, 2003). Internal customers include those working directly for or with the government, and external customers include the people affected by decisions made by the government and other top-level officials.

Bacal (2007) suggests there are several ways leaders within government agencies can ensure all procedures and services are customer driven. The author suggests 7 basic principles for success, that can be used individually or congruently to help a public agency succeed in TQM. What are these "rules" as described by Bacal? They include: (1) ensure communication happens frequently when new initiatives are announced, especially when they involve politics; (2) leaders must help reduce anxiety associated with change and communicate as much as they know about change or quality measures to any person or agent involved with the organization; (3) leaders have a purpose, which includes reassuring customers including their internal employees that the goal of TQM measures include positive exchanges; (4) executives must be proactive at all levels of the organization, and communicate all initiatives...

...

These similarities or a comparison of quality initiatives are provided in Table 1.1.

Table 1.1 Keys to Success in TQM

Manufacturing

Service

Government

Commitment to customer-driven services that follow national and international standards, enabling an organization to stand apart from the crowd. Interest in focusing on customers served, including internal and external.

Customer-driven services that cater to the needs of a diverse client base will make or break an organization in this industry.

A principles key to successful implementation of initiatives. Initiatives must focus on the people the government serves including internal and external customers.

Often manufacturing companies follow similar policies with regard to product standards on creation and distribution whether locally or internationally.

In the service industry, most providers face much in the way of competition; therefore, to capture the attention of probably customers, the company must discover the "unique" needs of its client.

While many associate government procedures as stringent and unforgiving, it is not impossible to cut through red tape to deliver optimal quality services internally and externally.

References

Bacal, R. (2007), Where TQM & Politics Clash: An article for Government

Staff. Bacal & Associates Business & Management, Retrieved October 28, 2007: http://www.work911.com/articles/tqm3.htm

John, J. (2003), Fundamentals of customer-focused management: Competing through service. Westport: Praeger.

Lending Tree LLC, (2007), What is Lending Tree? Lending Tree LLC, Retrieved October

http://www.lendingtree.com/stm3/aboutlt/

Picosecond…

Sources Used in Documents:

References

Bacal, R. (2007), Where TQM & Politics Clash: An article for Government

Staff. Bacal & Associates Business & Management, Retrieved October 28, 2007: http://www.work911.com/articles/tqm3.htm

John, J. (2003), Fundamentals of customer-focused management: Competing through service. Westport: Praeger.

Lending Tree LLC, (2007), What is Lending Tree? Lending Tree LLC, Retrieved October
http://www.lendingtree.com/stm3/aboutlt/
http://www.picosecond.com


Cite this Document:

"TQM Total Quality Management Survey" (2007, October 28) Retrieved December 1, 2021, from
https://www.paperdue.com/essay/tqm-total-quality-management-survey-34807

"TQM Total Quality Management Survey" 28 October 2007. Web.1 December. 2021. <
https://www.paperdue.com/essay/tqm-total-quality-management-survey-34807>

"TQM Total Quality Management Survey", 28 October 2007, Accessed.1 December. 2021,
https://www.paperdue.com/essay/tqm-total-quality-management-survey-34807

Related Documents
Aviation Resource Management Survey Inspections
Words: 5220 Length: 18 Pages Topic: Transportation Paper #: 57454992

(2) Analyzing all accident data without regard to the type of airframe provides for an easy sampling and less potential bias toward fixed wing vs. rotary wing aircraft. (3) Not including ground accidents into the research will allow the research to focus only on aviation accidents. (4) Limiting the research to a four-year period; 2003 to 2006 will provide an adequate sampling of the data and not constrain the research results. Assumptions First Assumption The

Quality Service Management This Case
Words: 3417 Length: 10 Pages Topic: Business Paper #: 33594223

The hotel and the LST core values are aligned in customer service and hospitality, meeting the customer needs as often as humanly possible. (LST websites) Measurement and Feedback and Cultural Change (Yee Tsang & Antony 2001) measurement and feedback systems are currently lacking, other than in the nature of the fact that booking groups often return, though individuals not necessarily. (Mccarville 1993) 7 Essentials for Successful Leisure Programming 1. Establish programming priorities.

Quality Management Relating Risk Management Policies and
Words: 1753 Length: 6 Pages Topic: Business - Management Paper #: 60186660

Quality Management Relating Risk management policies and practices to quality management Quality Management for X Medical Facility Quality management in the health care aims at ensuring that patients, who seek their services, obtain an exceptional provision of health care. According to Reichert (2011), every health care giver aims at providing quality services to their clients compelling them to employ quality management. Health care organizations perform this task to exhibit their dedication to providing

Total Quality Management Tools Within
Words: 856 Length: 3 Pages Topic: Business - Management Paper #: 53274862

Furthermore, run charts can be quite labor intensive to produce, which means they may not be appropriate QC / QA tools for every it project scenario. Control Chart: Used to grahically display resultive data gleaned from process analytics, a control chart is one of the primary it project management techniques used to ensure that the triple constraint of scope, schedule, and budget are strictly controlled throughout the duration of the

Total Quality Management or TQM Is Definitely
Words: 3260 Length: 11 Pages Topic: Business - Management Paper #: 59578848

Total Quality Management or TQM is definitely an integrative administration structure targeted at consistently enhancing the output of products, services, items, procedures and general manufacturing to attain and exceed customer demands and anticipation. It had been an administrative approach initially produced for enhancing the structure of manufacturing. However, it's lately proven its significance in operating industries as well for enhancing the standard and services information and client satisfaction that has

Quality Circles Organizational Behavior: Are Quality Circles
Words: 2642 Length: 10 Pages Topic: Business - Management Paper #: 4655367

Quality Circles ORGANIZATIONAL BEHAVIOR: ARE QUALITY CIRCLES EFFECTIVE Quality Circles became popular during the mid 1980s, when buzzwords such as Total Quality Management and efficiency teams became popularized in U.S. companies seeking to gain a competitive advantage over international production giants including Japanese manufacturers. A great deal of controversy exists however, as to whether or not quality circles truly accomplish what they are set out to do: improve organizational efficiency, worker productivity