¶ … Tolbert, C., Mossberger, K. (2006). The effects of e-government on trust and confidence in government. Public Administrative Review, 66(3): 354-369.
The authors' thesis in this article is that trust is very important in government and e-government such as government websites can be an effective way for government to build trust with citizens. The methodology the authors use to test this hypothesis is a two-stage model analysis of Pew survey data. The researchers thus examine the relationship between citizens' trust in government and e-government usage. The findings indicate that there is a statistically significant relationship between the two and the researchers discuss the findings in the following terms: using local and/or federal government websites can help to improve interaction between citizens and government and promote "process-based trust" that would otherwise be inconceivable and absent among many individuals within the state (Tolbert, Mossberger, 2006, p. 354).
The researchers conclude that e-government is a positive way for public administrations to boost trust among the population because of the level of interaction and the
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