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" This type of skill or behavior is also closely linked to self-disclosure, genuineness and immediacy.
Central to this skill is the ability to communicate one's thoughts and feelings in a way that is respectful of the other person's feelings and does not denigrate or overtly criticize them in any way.
While there are many skills that can be interpreted as confrontational, it is also possible to present both verbal and non-verbal types of behavior that are confrontational but in a way that promotes and conveys sincere and genuine feelings of interest and openness in the therapeutic relationship. In the use of language this means to convey to the other individual that the apparent attitude of confrontation is really an effort to sincerely and genuinely help and assist. The key words here are assertive, calm and concerned.
One uses language in a way that is serious and calm but also clear and direct in order to convince or show the other person that one is genuinely concerned about his or her situation and that one's apparent sternness is not intended to be overly aggressive....
The aim of this behavior is to force the client to look at themselves but without losing any self-respect. Caring confrontation is a method of promoting growth and change in the individual. One therefore needs to be sensitive to the words that are used in this type of communication. Another important aspect of this and other forms of communication is that the verbal and the non-verbal aspects of the message being conveyed should coincide. In other words, when involved in caring confrontation situation, the non-verbal cues should be open, warm and inviting to coincide with the message of care and concern.
In conclusion, there are many types of verbal and non-verbal skills that I have learned about and experienced. One should also note that silence is often a non-verbal cue that is useful in eliciting a positive response from the client, in that it suggests that one is concerned and interested. What I have also gleaned from my studies and research is that therapists need to be thoroughly trained in non-verbal cues and skills as these are often as important and powerful as the spoken word.
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I found myself often unconsciously mirroring her lack of eye contact and shifting body position. Instead of using my body to communicate peace, calm, and a sense of self-confidence and self-worth, I did the opposite and mirrored her inhibition and slouching posture. In the case of my supervisor, I felt uncomfortable because of the subject I was forced to address with him, and his general demeanor. With a work colleague,
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