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It helps keep the employees motivated and involved when information is shared with them as and when the need arises. It is also critical to bear in mind that messages must be exchanged and delivered in a timely fashion. Sharing the facts that the entire world already knows is a surefire way of losing employees' trust. Stale information is of no use to the stakeholders and usually results in greater mistrust and friction. However for timely delivery of information, senior management or whoever is responsible for transferring information from one end to another must avail all forms of communication including:
Face-to-face meetings, Voicemail and email messaging, Brochures, pamphlets etc. Apart from time, another thing that must be kept in view is the content of messages or information delivered to employees. Messages must be clear and consistent at all times. Brown adds, "Make sure messages are clear, consistent and credible. While…
Gordon, Gloria the state of internal communication - three views. (Panel Discussion) Publication: Communication World; Date: 03/01/1998;
Geddie, Tom B. Internal communication: a model for the future Publication: Communication World; Date: 01/01/1995;
David Brown in DEPTH: Business STRATEGIES: Internal communications should be of vital importance to any business the Business Review (Albany) - August 19, 2002
Internal P Action Plan
Effective communications are critical to the success of any organization. Communication is the most important aspect of public relations, which deals with the actual act of communicating critical events to the public, whether the audience is internal or external. Public relations in fact may be defined as a relational process whereby communication acts as the tool through which the organization manages and provides quality service to both its internal and external publics.
United Airlines is one corporation that currently utilizes public relations on many levels, albeit not always effectively. Facts, quotes, key information about a corporation and dates that events occur are all communicated via public relations representatives. It is in some sense a process whereby information is delivered to people through select channels. Despite the availability of P reps to communicate corporate strategy, at this point in time there is a gap that exists between…
Bruning, S.D. & Ledingham, J.A. (2000). "Public relations as relationship management:
A relational approach to the study and practice of public relations." Mahwah, NJ: Lawrence Erlbaum Associates.
"Untied Airlines." (2005). Retrieved February 25, 2005:
Communications Manager at ANZ Bank
Overview of the company
ANZ Bank is among the leading organizations globally involved in the provision of financial related services across the world.
The performance of the company has been on a significant increase over the recent past due to the quality services offered to the consumers alongside its global reputation.
The company requires collaborative actions of different personnel to ensure that its organizational activities run as expected (Ezell, 2012 p. 121).
The company needs a communications manager to ensure effective running of most of the vital activities and understanding of the consumer needs.
ANZ Bank is among the leading organizations globally involved in the provision of financial related services across the world. The performance of the company has been on a significant increase over the recent past due to the quality services offered to the consumers alongside its global reputation. As you are all…
external communications, internal communications such as memoranda require careful organization and accuracy of expression in their content. Although memoranda are frequently used by individuals within an organization to communicate, they are also used as part of the working papers and for the record, and these different types of communications are discussed further in this chapter.
Memos: Some Basic Principles
The organization of memoranda depends on the subject matter. Typically, memos are shorter in length than external communications, but in some cases they can run to several pages or even more. In any event, the type of organization will depend on the type of information that is being communicated, but the basic components include date, recipient, sender and subject. The other parts of memoranda are discussed further below.
The Parts of a Memo: Organizing for Coherence
As with other types of report writing, memoranda usually include an introduction that describes what…
Identify the designated spokesperson for Life Alive expansion program with the role of developing relationships with the target consumer population.
One page communication of the expansion plans, the progress and deliverables
Communication of meetings
Communication status reports, meetings for planning, implementing, evaluation, and monitoring
On a fort night basis
Communication of new products, food, and cafe locations daily
Television, social media, company website, bill boards, word of mouth external
Communication of progress of expansion plan
Email reports external
3.1.1 Project meetings
Communication of expansion progress and deliverables
Marketing Communication Initiatives April 2013-May 2018
effective communication in the criminal justice profession. Good verbal and nonverbal communication is essential in every area of the criminal justice system, and developing good communications techniques is essential for criminal justice professionals. These skills can be used with other professionals, in interrogations, and in just about every aspect of a criminal justice career.
The process of effective verbal and nonverbal communication between criminal justice professionals entails everything from writing case decisions in the judicial setting, to writing police reports, internal communications, public relations material, and communications regarding cases, interviews of suspects, and much more. All of these communications between professionals follow a process of information being found, verified, and used to advance the field or the case in some way. It also uses primary and secondary sources for the information, and the process also entails several stages in the information flow. These stages are informal discussion, formal reports, exchange…
Heilman, K., & Lawson, K.M. (2000, December). Facilitating communication. Corrections Today, 62, 84.
Shadow, M. (2008). Improving nonverbal communication in criminal justice. Retrieved 1 Oct. 2009 from the Socyberty.com Web site: http://socyberty.com/law/improving-nonverbal-communication-in-criminal-justice/ .
communication chapter 3 Maximum Performance, describe develop enhance communication abilities skills future (15 marks). Part 2: EITHE: imagine brought a consultant offer advice communication processes business/organisation work ( worked recently).
The modern day business society is extremely dynamic and competitive. In the context of increasing forces of globalization, economic agents transcend boundaries and strengthen their competitive positions. This virtually means that the companies are presented with two different situations. For once, within the global community, they become able to access wider consumer markets and enhance their sales levels. On the other hand however, within the domestic community, they encounter increased competition as more foreign players enter the local market.
The business community as such becomes more and more competitive. But the complexities of the economic climate do not end with globalization, as these are enhanced by other elements as well. For instance, the demands of the customers exponentially increase…
Forster, N.S., 2011, Maximum performance: a practical guide to leading and managing people, Edward Eldar Publishing
Active listening, Mind Tools, http://www.mindtools.com/CommSkll/ActiveListening.htm last accessed on January 11, 2012
2003, Managing people -- communication, Business Town, http://www.businesstown.com/people/communication-improving.asp last accessed on January 11, 2012
2004, Strategies for developing listening skills, National Capital Language Resource Center, http://www.nclrc.org/essentials/listening/stratlisten.htm last accessed on January 11, 2012
Public service organizations and other large bureaucracies with hierarchical structures depend on technology for effective communications. Those communications do need to be guided by protocol that reflects the overall mission, values, and goals of the organization, to prevent ethical infractions, and to preserve chains of command. However, the constraints of bureaucratic communications procedures and protocol can be perceived of as stifling interagency cooperation. The communication barriers that prevent effective interagency cooperation are not necessarily linked to technology, nor even to rules and protocol, but rather to typical communication barriers like ineffective encoding and decoding of messages and their meanings (Widhiastuti, 2012).
Technology can be used to break down communication barriers while improving the outcomes of existing communication breakdowns. For example, technological tools can be used to create transparent and open forum discussions that allow for multilateral discussions. Technology also permits asynchronous communications, which prevent hasty information decoding and therefore prevent…
Communications # Technologies #Organization
What is Information Communications and Media Technology (ICMT)
ICMT is derived from two fundamental terminologies -- information communication technology and media technology. Information communication technologies refer to the resources and tools used to create, manage, store, and disseminate information (Gray, 2012). They include telephony, broadcasting technologies (television and radio), computers, and other technological media for communication. Each of these media has its technological limitations -- radio, for instance, could broadcast an event live, but one would only hear the sound and not be able to see the performers; similarly, a television would be able to deliver video and sound, but not text (Croteau, Hoynes & Milan, 2011). Media technologies are platforms of computer networks that allow for the delivery of all media forms; interactive, video, picture, sound, text and live (Croteau et al., 2011). Information communications and media technologies, therefore, refer to the various…
Croteau, R., Hoynes, W. D. & Milan, S. (2011). Media/Society: Industries, Images and Audiences (4th ed.). Thousand Oaks, CA: Sage Publications.
Gray, D. (2012). The Connected Company. Sebastopol, CA: O'Reilly Media Inc.
Townsend-Hall, B. (n.d.). Communications Audit: How can it Help You? The Sideroad. Retrieved December 2, 2015 from http://www.sideroad.com/Business_Communication/communications-audit.html
Communication, particularly within a military setting is critical. As the world economy continues its rapid change and innovation, communication techniques must also adapt. Integrated communication between varying branches, nations, and agencies is therefore needed to thwart national security threats. These threats often arise quickly and unexpected. The September 11th terrorist attacks; the Boston Marathon Bombing, and ISIS are all examples of rapid strikes. In many of these instances, military personnel had information that would have been useful in successful prevention. Unfortunately, integrated communication infrastructure was lacking, costly many American lives. Now, the threats are even more deadly. Cyber attacks on American business, the miniaturization of deadly bombs, and the ability to manufacture nuclear arms are problems that will be faced in the future. Swift communication is therefore needed to abated and diminish the prevalence of these threats.
To begin, the military uses both internal and external military communication platforms. Internal…
1) Nageshwar Rao, Rajendra P.Das, Communication skills, Himalaya Publishing House, 9789350516669, p.48
2) Schramm, W. (1954). How communication works. In W. Schramm (Ed.), The process and effects of communication (pp. 3 -- 26). Urbana, Illinois: University of Illinois Press.
Scenario #1 "One of your employees is constantly late, leaving food and drinks at the work station, and you are forced to address the situation" is best addressed with face-to-face communication. In this method, a conversation will occur, but first the issue will be presented to the employee in question. This will require the manager to speak directly. In this case, habitual lateness negates the need to address specific circumstances; everybody is late once in a while but habitual lateness is unacceptable according to company policy.
Manager: "Good morning, Jones. Please, take a seat."
Jones: "What's up?"
Manager: "I'm issuing you a verbal warning for your lateness. You were late again yesterday. Our records show you as being late 23 times since the start of the fiscal year. Employees are expected to be at their workstations promptly at 9am, and you have continually failed to do this. You…
This, perhaps, has made me more of an avid listener that is eager to appreciate what others have got to say rather than being a high decibel demagogue that would neither brook any resistance nor would tolerate any dissidence, however mild that may be.
Thus, the very essence of communication, which is nothing but a means of encouraging and stimulating others to share their views while attempting to skillfully shepherd them to veer around towards the speaker's perspectives, and the form it would finally acquire, is heavily influenced by the speaker's personal behavioral traits.
Listening as a Potent Tool for Effective Communication
We must have heard numerous times the exhortation, "Listen carefully, I don't want repeat myself," in some form or the other but in our excessive eagerness to make ourselves heard, we have ignored such requests and pleas and put an unceremonious end to many a potentially enriching communication.…
Carbonell, M. (2005). Extreme personality makeover: How to develop a winning Christ-like personality to improve your effectiveness! . Blue Ridge, GA: Uniquely You Resources.
Donahue, M.C. (1996, December 1). How active is your listening? (communication technique; includes advice for managing anger) . Current Health 2, a Weekly Reader Publication, pp. 23-25.
Frisk, B. (2007, May 11). Effective Listening a Forgotten Art That Can Open Many Doors. Daily Herald, p. 12.
Madrigal, D., & McClain, B. (2001, August). The secret of active listening. Tactical Response, pp. 50-52.
Communication in organizations includes all the means, both formal and informal, by which information is passed up, down, and across the network of managers and workers in a business. These various types of communication may be used to distribute official information between workers and management, to trade hearsay and rumors, or anything in between. The dispute for businesses is to control these countless communications so they serve to advance customer relations, encourage employee satisfaction, build knowledge-sharing all through the organization, and most significantly, improve the firm's competitiveness (Communication in Organizations, 2012).
Communication is one of the most prevailing and important activities in organizations. Basically, relationships grow out of communication, and the functioning and survival of organizations is based on effectual relationships amid individuals and groups. Additionally organizational capabilities are developed and carried out through intensely social and communicative processes. Communication helps people and groups manage activities to attain goals, and…
Aul, P. & Siira, K. (2010). Organizational Communication and Conflict Management
Systems. Nordicom Review, 31(1), p. 125-141.
Berger, B.K. (2008). Employee/Organizational Communications. Retrieved from http://www.instituteforpr.org/topics/employee-organizational-communications/
Boesky, J. (2011). Active Listening. Retreived from http://www.johnboesky.com/activelistening.php
Because they ignored those concerns and chose to save a very small amount of money, they ended up costing their organization much more money for placing an entirely new advertisement that reflected the additional wording that the two team members had originally tried to propose.
On a much smaller scale, this is precisely the same thing that happened on the Deepwater Horizon oil drilling platform: namely, junior-level team members expressed specific concerns to management; those concerns were ignored and further contribution of those team members discouraged by management. Ultimately, the organization suffered exactly the type of harm those team members had envisioned and it cost the organization much more than the relatively inexpensive fixes that would have been recommended by the dissenting team members if their opinions had been take more seriously by management.
Barsa, M. And Dana, D.A. "Learning from Disaster: Lessons for the Future from the Gulf…
Barsa, M. And Dana, D.A. "Learning from Disaster: Lessons for the Future from the Gulf
of Mexico." Boston College Environmental Affairs Law Review, 38(2) 2011: 219-
Charvatova, D. And van der Veer, C.G. "Communication and Human Resource
Management and its Compliance with Culture." International Journal of Human
Communication Challenges in esponse to Disasters
Communication and response to disaster
The United States has been hit by several disasters ranging from natural ones to man made. Some of them have included flooding, winds, and terrorism among others. In response to these disasters, the law enforcement agencies have been met with several challenges including communication problems due to failure of early preparedness or poor equipment.
The most known natural one was Hurricane Katrina which strikes the United States. According to the risk management experts, the storm caused $40-60 billion in terms of insured losses, and the actual losses exceeded $150 billion. egarding the human costs, the effects of Katrina was felt for more than decades, (National Oceanic and Atmospheric Administration., 2005). Some of the far reaching consequences of this killer storm were permanent population shifts as well as large scale changes in terms of land use practices.
National Oceanic and Atmospheric Administration. (2005). Hur-ricane Katrina: A Climatological Perspective (Preliminary Report). Washington, D.C.: Author.
Office of Domestic Preparedness. (2002). Developing Multi-Agen-cy Interoperability Communication Systems: Washington, D.C.: Author.
Oliver, W. (2006). Homeland security for policing (1st Ed.). Upper Saddle River, NJ: Pearson/Prentice Hall.
Risk Management Solutions. (2005). Hurricane Katrina: Profile of a Super Cat. Retrieved December 16, 2005, from http://www.rms.com/Publications/KatrinaReport_LessonsandImplications.pdf .
There are a number of factors Nick needs to consider for the project to be a success. First, he needs to understand what the project is, and what the expectations for the project are. These need to be specific, so that they can be actionable and so that Nick can be evaluated properly. Nick will need to understand the industry and project management process well in order to translate the desired specs into a set of actions and resource allocations that will deliver positive results. Internal resources, external environmental conditions, time frames, specs, budgets -- there are an almost untold number of individual factors that need to be taken into consideration.
The planning meeting here is in incomprehensible debacle. There is no focus and no specificity. Now, this is done in media res so we'll assume that everybody knows each other and their roles, and that the project has…
Pavey, S. (2014). Cost-benefit analysis. MindTools.com. Retrieved January 18, 2014 from http://www.mindtools.com/pages/article/newTED_08.htm
Internal Policies egarding the Creation of Business Contracts and Electronic Communications
First and foremost, the most important aspect of business contracts is to have them. "In our experience, it's mostly been the buddy-to-buddy or 'bro deal' projects that take a turn for the worse due to a lack of professionalism" (eeve & Payne 2009). Before the start of any project, a contract must be drafted defining the deliverables and scope of the project. After the contract is signed, "be sure to keep it handy. efer to the contract to manage your internal team" and to deal with any issues that arise during the completion of the project (eeve & Payne 2009). While sometimes changes are necessary because the project's time and budget expands beyond the original parameters of the contract, the contract is the ultimate 'anchoring point,' of the enterprise. Contracts should be specific, but also contain clauses which make…
Buchanan, Yvonne. (2010). Writing an electronic communications policy. Marketing Views.
Reeve & Payne. (2009). Web design business mistakes. My Intervals. Retrieved http://www.myintervals.com/blog/2009/06/02/web-design-business-mistakes-establishing-internal-policies/
Presently, the ed Line consists of three segments Downtown LA, Wilshire Center and N. Hollywood and the total coverage is 17.4 miles. Apart from this, the review identified the possible financial and schedule risks. It was inferred that the cost and completion schedules were justified; however funding risks were present for the North Hollywood segment. Apart from that, MTA's overall finances and the operating budget shortfalls might impact the ed Line. Therefore it was recommended that FTA need MTA to keep its finance plan up-to-date and to clearly find out and make priority in its different capital and operating costs revenues by source, and the specific revenues which are to cover specific costs. FTA approved the recommendation. Finally the report concluded that the ecovery Plan's 7-year projections of revenues and costs can be supported and were justified. Nevertheless MTA would be encountering a deficit of $1.1 billion. ("Transportation Investment Projects…
Albrecht, Steven. (1996) "Crisis management for corporate self-defense." American
Management Association, New York.
"Case Study: Washington Metropolitan Area Transit Authority (WMATA) District of Columbia" pp: 39-48. Retrieved 10 May, 2007 from http://www.cutr.usf.edu/security/documents/UCITSS/WMATA.pdf
Gibbs, Michael. (2002, October) "Home on the Page: Retail Burglary" Security
Internal usiness Process
In 1996, Duke Children's Hospital was facing tremendous challenges associated with a reduction in the number of Medicaid reimbursements that they were receiving from the government. To deal with these issues, the balanced scorecard approach was implemented at the facility. This is a tool that allows executives to effectively determine the various risks facing the business by looking at a number of elements to include: the financial, the customer, the internal organization and learning / growth. During the process of implementing these changes, the hospital followed on all encompassing approach. This helped to bring the various staff members into the strategy, which reduced the amounts of animosity surrounding any kind of proposed changes. Once this occurred, is when the staff and managers were working together to deal with these issues. ("alanced Scorecard asics," 2011) (Meliones, 2001, pp. 21 -- 29)
The hospital focused on three key…
Balanced Scorecard Basics. (2011). Balanced Scorecard. Retrieved from: http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx
CQI (2008) Introduction to Quality. The Chartered Quality Institute. Retrieved from: http://www.thecqi.org/resources/d2-1.shtml
Meliones, J. 2001). No Mission, No Margin. Journal of Health Care Finance. 27 (3), 21-29
The market is assumed to have perfect information to the price is assumed to reflect all publicly available information. As such, credit ratings or bond yields provide insight into how the market views this company, based on all publicly available information.
There is no guarantee that any source is going to have the information you seek. Indeed, once could waste a lot of time, especially if one is determined to hunt down unique sources of information for each competency and capability. Most of this information can be found from the top 2-3 sources; other sources may not be entirely superfluous but the researcher must understand that there is a point of diminishing returns with respect to most sources in the library or Internet. A search of an academic database can take hours to yield two useful articles, neither of which sheds any more light than what can be found on…
Brown, T. (2009). Corporate innovation at Southwest Airlines: An interview with Herb Kelleher, founder and former chair & CEO. Business Horizons. Vol. 52 (5) 409-412.
Weiss, D. & Maher, M. (2009). Operational hedging against adverse circumstances. Journal of Operations Management. Vol. 27 (5) 362-373.
ATW. (2009). Southwest reaches tentative deal with pilots, adds three routes at DEN. Air Transport World (Online edition). Retrieved May 15, 2010 from http://atwonline.com/airports-routes/news/southwest-reaches-tentative-deal-pilots-adds-three-routes-den-0309
internal business process perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees. Here a summary approach: Niven, P. (N.D.) Internal Process perspective.
The balanced scorecard at the Duke Children's Hospital
The change process at Duke Children's Hospital was decided upon as the healthcare institution faced severe challenges. Its operational costs were increasing while its revenues were decreasing. Issues had been raised about eliminating specific programs and reducing the palette of services offered. The levels of productivity on the part of the staff members were decreased, as was their satisfaction and the satisfaction of the patients.
In addressing these issues, the managerial team at the hospital focused on the integration of the clinicians and administrators in a strategic manner, with the aid of the balanced scorecard. As a result, the revenues increased and the net margin of the hospital increased by $15 million. Employee satisfaction also increased…
Meliones, J.N., Ballard, R., Liekweg, R., Burton, W., 2001, No mission No margin: It's that simple, Journal of Health Care Finance, Vol. 27, No. 3
Balanced scorecard basics, The Balanced Scorecard Institute, http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx last accessed on August 4, 2011
Often, in fact, there can be an overabundance of communication without any effective organization or leveraging of the information thus obtained, which can lead to serious detriments to any organization or endeavor (Lager 2006). It is bad enough when one arm of an organization doesn't seem to know what the other is doing, but the problem seems somehow conceptually worse when the various arms have information regarding the rest of the organization, but don't utilize it. This is, unfortunately, partly occurring in my organization, and is also an issue I need to deal with personally as I incorporate the organization's goals and actions into my own thinking and methods.
This concept of the correct processing and utilization of information goes further than simply making the organization run more efficiently on an internal level. Especially as new regions of the world are becoming increasingly important for business, the use of communication…
Fitzgerald, Neil. (2006). "Mind the gap." Information week 28 August, pp. 8.
Friedrich, N. (2008). "Disparate solutions work to fill communications gap." Microwaves & RF 47(6), pp. 44.
Lager, M. (2006). "Overcoming a bear of a communications gap." Customer relations management 10(7), pp. 51.
Communication in Organizations
Define organizational culture and provide analysis of organizational culture relating to role, power, people and task culture as discussed by Charles B. Handy (1994) "Understanding Organizations"
Organizational culture is many things including the values and behaviors an organization and its members adopt to create the environment in which they work. esearchers have struggled for decades to define organizational culture as one thing or another. They have also worked diligently to define what skills or components are necessary to promote a successful 'culture' within an organization. To understand how organizational culture can benefit any enterprise one must first define organizational culture.
Organizational culture is defined differently depending on who you talk to. There are several consensus opinions however about what organizational culture includes. Organizational culture includes the morals, values, beliefs and strategies a firm and its employees or managers adopt to conduct business successfully (Bonache & Cabrera, 1999).…
Bonache, J., Cabrera, E.F. (1999). "An expert HR system for aligning organizational culture and strategy." Human Resources Planning, 22(1): 51.
Handy, C.B. (1994). Understanding Organizations. New York: Penguin.
Hansen, D.A. (2005 -- March). "Total Quality Management." Available:
This became a major roadblock for the project with opposing views on the problem.
Finally, the manager spoke to the client and explained the situation. They agreed to extend the due date by a couple of months and the developers and testers felt that time was good enough to make the changes. So, communication helped to clear this stand-off between the team members.
Leadership style of the manager
The manager followed a democratic style of leadership. According to Daft (2007, p.44), "A democratic leader delegates authority to others, encourages participation, relies on subordinates' knowledge for completion of tasks, and depends on subordinate respect for influence." This is the exact approach that was followed by my manager and it proved to be effective. He could manage the entire project and could communicate easily with those located in different parts of the world.
Such a style of leadership was comfortable for all…
Daft, Richard. L. (2007). The Leadership Experience. Publication: Cengage Learning.
Hartley, Peter. Bruckmann, Clive. G. (2002). Business Communication. Publication: Psychology Press.
The proposed merger between Riordan Manufacturing and JJJ Company is detailed in four company memorandum written from the perspective of the accounting department, and addressed to a select group of individuals as well as the committee responsible for the decision on moving forward with the acquisition. Each memo contains a review of material which ultimately leads to a recommendation on the feasibility of the venture. Yet, a review of these messages reveals writings which are poorly organized, composed, and incomplete.
How well did the communication convey the intended message?
The four memorandums convey the accounting department's viewpoint that the proposed merger between the two organizations would not be in the best interest of Riordan given the financial stability of the JJJ Company. The two memos which state this point most forcefully are the Ad Hoc Committee memo and the Mark, Sales Manager memo. The main concern however, is…
Communication Upgrade Plan
Communications Upgrade Plan
The Abco Company wishes to upgrade its telecommunications technology to a system that is more efficient than the outdated Centrex system now in place. As part of the upgrade plan, the CEO has asked for an explanation of the various systems and technologies available for the upgrade. This research explores various technologies and recommends the proper solution for the business problem at hand.
Communications Upgrade Plan
The Centrex phone system has been the standard in business telecommunications since the 1960s. The system has been the only system of this type for many years. usinesses, such as Abco have had their Centrex System for many years. However, aside from being outdated technology, the Centrex System is no longer the most cost effective solution for businesses. The Abco Corporation has had its Centrex system for as long as anyone can remember. Until recently, no one had…
Callahan, R. (2008). Businesses Move to Voice-over-IP. 12 September 2008. Forbes.com.
Retrieved from http://www.forbes.com/2008/12/09/skype-vonage-ringcentral_leadership_clayton_in_rc_1209claytonchristensen_inl.html
This article explores the advantages and move towards VoIP in many businesses.
CISCO. (2011). Quality of Service for Voice over IP. Cisco Systems. Retrieved from http://www.cisco.com/en/U.S./docs/ios/solutions_docs/qos_solutions/QoSVoIP/QoSVoIP.html
Communication and Leadership
hat makes a great leader? How is a great leader made? There is no single answer to that question because there are as many different kinds of great leaders as there are problems in society that need to be overcome. hile certainly it is true that many important and effective leaders share a number of the same qualities, it is also imperative to remember that each leader has different challenges that face him or her because of the particular historical circumstances that call that person to be a leader.
This research proposal maps out a plan to study the ways in which African-Americans become leaders in the United States today, looking at the struggles that they have to overcome in terms of the general level of background racism that still exists in this nation. But this is certainly not a research project designed to cast pity on…
We now turn away from recent history to contemporary American society to look at the ways in which some contemporary African-Americans are becoming leaders in their communities, despite the racism that they face from the surrounding world. http://www.twbookmark.com/books/33/0446675466/chapter_excerpt9276.html
If a violation of worker's rights occur, these unions can be contacted with complaints. Once again, if the worker's unions cannot resolve the problem adequately, consultation with higher authority figures is an option.
Being a unionized institution, collective bargaining is very much part of the employment process. This generally occurs at the departmental level. Generally, higher-level positions are filled by persons already employed by the University. The collective bargaining process entails the establishment of a contract that both an employee and employer find agreeable. uch a contract concerns the conditions of the workplace, including the hours, rules, regulations, and wages.
Once an employee is accepted at the University, the head of department encourages this person to join a union. The employee is then included in a meeting with a union representative and the head of department to discuss the terms of the contract. When an agreement is reached, the…
Bensimon, Estela M., Neumann, Anna and Birnbaum, Robert. "Higher Education and Leadership Theory.
Birnbaum, Robert. (1989, Jul). The Latent Organizational functions of the Academic Senate: Why Senates do not work but will not go away. The Journal of Higher Education. 60 (4).
Dill, David D. (1982). The Management of Academic Culture: Notes on the management of meaning and social integration. Higher Education, 11.
Downey, James (1996, Winter). The University as Trinity: Balancing Corporation, Collegium, and Community. Higher Education, Vol. 21, No. 2.
A major objective of the custodial Financial reporting system is to be continuously and accurately responsive to regular and ad hoc requests for custodial financial reports" (Website of the Internal evenue Service, 2008).
The new information system has not been entirely implemented in the meaning that it still in the stages of control and testing. Once its implementation has been completed, the FMIS is expected to perform the following tasks:
Support the financial audit conducted by the General Accountability Office
Prepare the financial statements of the Internal evenue Service
Prepare reports for trending on operational impact
Feed the BPMS (the Business Performance Management System), the CCW (Compliance Data Warehouse) and the CAP (Custodial Accounting Project)
etrieve the information necessary for the Federal Payment Levy Program (FPLP), and finally
Analyze and report on modules with credit balances belonging to frozen credit processes (Website of the Internal evenue Service, 2008)
Johnson, S., 2008, GAO to IRS: Get Control of Yourself, CFO, http://www.cfo.com/article.cfm/12592210?f=searchlast accessed on December 10, 2008
Website of the Internal Revenue Service, http://www.irs.govlast accessed on December 10, 2008
Website of the U.S. Government Accountability Office, http://www.gao.gov/last accessed on December 10, 2008
Memo to Support the Adoption of Active Listening
Medical Practice Staff
Active listening may offer a great deal of potential to increase the effectiveness of communication which takes within the practice, creating increased clarity and reducing the potential for misunderstandings, especially with patients who may be emotional or find communication difficult. esearch by Street and Haidet (2011), looked specifically at communication between doctors and patients, and found frequent significant gap between physicians' perception of the patients' health concerns and actual beliefs and concerns, creating the potential for misunderstanding. Factors that were attributed to the problem were presumptions and communication issues between the two parties. While this research looked at doctors, other authors have extended this to different healthcare professions, applying to both patient and peer communication (Propp et al., 2010; Beam et al., 2010).
Active listening is a technique which the listener in the…
Beam, Rita J; O'Brien, Ruth A; Neal, Michelle, (2010), Reflective Practice Enhances Public Health Nurse Implementation of Nurse-Family Partnership, Public Health Nursing, 27(2), 131 -- 139
Noesner, G. W; Webster, M. (1997), Crisis intervention: Using active listening skills in negotiations, FBI Law Enforcement Bulletin, 66, 13 -- 18
Propp, Kathleen M; Apker, Julie; Ford, Wendy S. Zabava; Wallace, Nancy; Serbenski, Michele; Hofmeister, Nancee, (2010), Meeting the Complex Needs of the Health Care Team: Identification of Nurse -- Team Communication Practices Perceived to Enhance Patient Outcomes, Quality Health Research, 20: 15
Street, Richard L; Haidet, Paul, (2011), How Well Do Doctors Know their Patients? Factors Affecting Physician Understanding of Patients' Health Beliefs, The Journal of General Internal Medicine, 26(1), 21 -- 27
Strengths which will counter weaknesses and threats for the acquisition are embodied in Staples' stable, profitable company history as a major player in the office supply category, supported by its loyal customer base. The fact that Staples has also created a strong customer service department reflects another strong point. The acquisition of OfficeMax mirrors opportunities to/for: Create shareholder value; Cost savings; Economies of scale; Acquire new customers; Generate positive media/publicity; Job growth/advancement/new roles.
esearch confirms that Staples will need to inform the following audiences of information regarding the planned process of acquiring OfficeMax prior to, during, as well as, after the deal is finalized: Employees of Staples and OfficeMax; CEO/senior management of Staples and OfficeMax; Shareholders; Media; Government; Lawyers; Investors; Analysts; Marketing; Human esources. Human esources for both companies will need to partner to communicate layoffs, appointments, and job relocations in a timely manner. Internal and external communications…
Resources for both companies will need to partner to communicate layoffs, appointments, and job relocations in a timely manner. Internal and external communications regarding merger status will need to be appropriately, effectively managed.
OfficeMax employees will need to receive extensive education and training on the Staples' culture after acquisition is complete and as follow up, focus groups of OfficeMax employees will evaluate their understanding of Staples' culture. Strategic planning will need to be implemented to maintain the project timeline during all phases of acquisition. After acquisition is completed, it will also prove beneficial to utilize feedback from online forums and surveys to analyze the effectiveness of the communications' plan & measure employee satisfaction in regards to employment and work environment.
Desired Response The desired responses for the acquisition of OfficeMax are to secure "buy-ins" from all parities, and to fortify the trust of our customers, investors, and employees, current (Staples'), and future (OfficeMax's). Favorable reports from media are also desired,
The ethics committee is also being used increasingly to provide training classes of ethics along with protection of internal whistle-blowing system. The ACCC have boosted the ongoing change by launching a system of supportive codes on ethical disagreement using third party arbitrary services. Professional institutes also are adopting code of ethics that may be used by all members of the family.
The change in trade is spreading over various professions. Around 30 institutes are providing learning course and research on ethics in Australian industries. A joint research project of U.S. And Australia suggests that social responsibility and strict adherence with proper code of ethics provides an average positive economic benefit. The aforementioned research used statistical analysis.
Some universities and educational institutes are also providing courses in business and professional ethics. The ethics centers also engage the teachers and staff providing research and consultation works. There are many other universities where…
Bowden, Peter. (2004) "Philosophy's dilemma: The institutionalising of ethics."
Impact of the Issue on the Profession of Nursing
As the patient population of America continues to become increasingly diverse, nurses will be forced to find ways to overcome the language barriers that separate them from their ability to provide optimum care. Nurses will not only need to learn how to communicate effectively with non- or limited English speakers, but will need to become comfortable with the use of interpreters.
Suggestions for Addressing the Issue
Hospitals need to devise training and development programs designed to reduce cross-cultural communication barriers. Obviously healthcare personnel cannot be expected to learn to speak every language fluently. However they need to learn the basics of the languages that they encounter most often. Hospitals also need to work more closely with interpreters and have interpreters for every language they may encounter available on-call.
The population of America is becoming increasingly diverse, with more and more…
Dressler, D. & Pils, P. (2009) A qualitative study on cross-cultural communication in post-accident in-patient rehabilitation of migrant and ethnic minority patients in Austria. Disability & Rehabilitation, 31,1181-1190
Flores, G., Milagros, A., Tomany-Korman, S.C. (2005, July/August) Limited English proficiency, primary language at home, and disparities in children's health care: how language barriers are measured matters, Public Health Reports, 120, 418-430
Hagman, L.W. (2006) Cultural self-efficacy of licensed registered nurses in New Mexico. Journal of Cultural Diversity, 13, 105-112.
Langlie J.K. (2005). Social networks, health beliefs, and preventive health behavior. Journal of Health and Social Behavior, 18, 244-260.
This population of aging, having had just one child, will rely upon society as a whole to care for them, instead of an extended family as was once traditionally and culturally the case.
The Rural Subsistent Dwellers
Evidenced by the lower income figures reported widely, China's rural farming populations have perhaps been the hardest hit by the One Child Policy. here ancient traditions and customs once dominated the way of life in the rural areas, China's reform policies, especially that one limiting One Child per family, have long impacted the rural way of life and productivity in China (Diamant, Neil, 2000, 93). here families that farmed once had children, sometimes numerous children, and those children helped to farm and bring in productive crops that could sustain the family, with the results of the family's labors far reaching and providing a source of income as well; since the One Child Policy…
Diamant, Neil J. Revolutionizing the Family: Politics, Love, and Divorce in Urban and Rural China, 1949-1968. Berkeley, CA: University of California Press, 2000. Questia. 28 Apr. 2009 .
England, Robert Stowe. Aging China: The Demographic Challenge to China's Economic Prospects. Westport, CT: Praeger, 2005. Questia. 28 Apr. 2009 .
Peerenboom, R.P. Law and Morality in Ancient China: The Silk Manuscripts of Huang-Lao / . Albany, NY: State University of New York Press, 1993. Questia. 28 Apr. 2009 .
The content language adopted for white collar workers will be a simple, plain one as the goal is for the message to be understood best and used by the employees in their interaction with the customers. In global communication campaigns, the language will be the same for white and blue collar workers and therefore a simple and plain one for everyone. In specific communications, the language can increase in complexity if the auditorium that needs to receive the message had a higher education level.
The content will take under consideration the cultural differences between the corporate headquarters country (e.g. UK) and the local offices (e.g. Korea) and adapt global campaigns to the local requirements. Additionally, the content will be designed to match company objectives and how these objectives can be understood by personnel. Therefore, a specialized team will be dedicated to understanding the personnel, the company values the personnel needs…
Acosta, C., Leon, V.J., Conrad, C., Gonzalez-Cervantes, R. And Malave, C.O. 2004. Case Study on Culture and the Implementation of Manufacturing Strategy in Mexico. Journal of Manufacturing Systems, vol. 23(3): pp. 173-181.
Davis, Alison. 2005. Applying Employee Demographics. Strategic Communications Management. August 1st, http://www.allbusiness.com/technology/computer-software-management/943392-1.html
Hofstede, G. 1984. Cultural Dimensions in Management and Planning, Asia Pacific Journal: pp.84-99.
Internal Comms. 2006. The Top Seven Macro-Trends in Internal Communications. April edition, www.internalcommshub.com
International disasters including natural disasters pose a number of simultaneous challenges. Communication is an essential facet to life and particularly in life threatening situations, such as in disaster situations. Effective and stable communication is very important in providing support to people in need or danger during disastrous events. There are a variety of potential threats to communication during disasters; threats are contingent to the type or nature of the disaster, the severity of the disaster, the location of the event, and the duration. In disastrous events, there is a strong possibility that communication will be compromised, damaged, or temporarily inaccessible. Communication on the ground where the event occurs has a greater potential for damage and inaccessibility. The paper will explore the challenges international disaster agencies face regarding communication during disasters. eferencing a modern example, the paper will examine general and specific challenges in communication during phases of…
Horsley, PhD, J.S. (2012). Planning for Spontaneity: The Challenges of Disaster Communication Fieldwork. International Journal of Qualitative Methods, 11(3), 180 -- 194.
Maiers, C., Reynolds, M., & Haselhorn, M. (2005). Challenges to Effective Information and Communication Systems in Humanitarian Relief Organizations. IEEE International Professional Communication Conference Proceedings, 2005, 82 -- 91.
With this position, she gained a wide variety of skills in many different areas of P such as corporate reputation, product marketing and placement, crisis communications, employee communications and social marketing. She says that some people get frustrated at the beginning of a communication position because of all the administrative and coordination work.
With the changes that are rapidly occurring across the world, crisis communication is an area that is growing in importance. All organizations are vulnerable to crises, from an oil spill or 9-11, to Enron and Worldcom, the Asian Tsunami Disaster, Hurricane Katrina and Virginia Tech killings. Organizations have to be prepared for the very worst and have an emergency plan in action for handling all areas of communication.
In a "crisis document audit," they look for a failure to address the many communications issues related to crisis/disaster response. Organizations do not understand that, without adequate communications: Operational…
Berkeley Career Center (May 13, 2005). What's a Communication Manager? Retrieved http://career.berkeley.edu/article/050513a-rh.stm
Bernstein, J. Ten steps of crisis communication. March 8, 2008 http://www.bernsteincrisismanagement.com/docs/the_10_steps_of_crisis_communications.html
Encyclopedia of Careers and Vocational Guidelines. (2005) New York: Ferguson.
Fogg, N., Harrington, P.E., and Harrington, T.F. (2004) College Majors Handbook.
Blogs on Business Communications
Business communications is a field that has drawn the interest of theorists and practitioners interested in improving the results of communication within the business activity. Communications in business has significantly evolved and changed throughout the decades. Business communications is also influenced by technological advancements. The Internet has improved the way individuals communicate in their business or private lives.
Therefore, technology plays an important role in the development of business communications. This refers to the quality of communications, but also to its efficiency. The impact of successful communication can be mostly observed on the success of the company or organization in case. In order to be successful, companies must focus on improving their communication style (Nielsen, 2013). This means that they must invest in technology developments, but also in the know how required in order to efficiently use these technologies in their attempt to improve communication.
1. Nielsen, L. (2013). Importance of Communication in the Business World. Retrieved July 28, 2013 from http://smallbusiness.chron.com/importance-communication-business-world-2877.html .
2. The Benefits of Instant Messaging for Your Business (2013). National Federation of Independent Business. Retrieved July 29, 2013 from http://www.nfib.com/business-resources/business-resources-item?cmsid=54733 .
Corporate communications involves not just the message, but the idea that communications are managed, and are connected to corporate objectives (Cornelissen, 2004). Therefore, when communication possibilities were limited, corporate options were limited, and one did not see communications management perspectives that advocated the type of intimate connection between communications and corporate strategy that one sees in a modern context (Cornelissen, 2004). What this makes clear is that CC is not simply, or even primarily, about communications; it is an overall corporate strategy that helps define how a corporation interacts with the world.
The emphasis on communication is very different from how corporations were traditionally, historically structured. Traditionally, strategic planning occurred at the top of the corporate structure, management was considered a mid-level activity, and operational control was the function of first-level management, and this corporate strategy was used in most workplaces (Oliver, 1997). However, as institutional hierarchies were challenged and…
Argenti, P 2007, The power of corporate communication. Available from:
. [17 July 2011].
Argenti, P 2006, The power of integration: building a corporate communication function that is greater than the sum of its parts. Available from: . [13 July 2011].
Argenti, P & Forman, J 2002, The power of corporate communication: crafting the voice and image of your business. McGraw-Hill, New York.
Another article refers to the fact that effective internal communication starts at the top. The authors of the article are trying to say that senior executives must increase their interest in developing an effective communications plan (Gray & obertson, 2005). The writers advise managers to become more visible to their subordinates, to inform them about the directions that the company is intended to follow, and to consult their subordinates about strategic changes within the company. Therefore, Cassidy should focus on developing an effective communications plan with the company's managers and to encourage them in improving communication with their subordinates by involving them in the decision making process.
There are several biblical concepts that can be applied in the communications issue that Cassidy must deal with. For example, such a concept refers to gossip and how it affects relationships. Although Cassidy cannot forbid people to gossip, he should express…
1. Baldoni, J. (2009). New Study: How Communication Drives Performance. Harvard Business Review. Retrieved February 15, 2011 from http://blogs.hbr.org/baldoni/2009/11/new_study_how_communication_dr.html# .
2. Reichard, M. (2009). Internal Communications: Planning the Plan. Retrieved February 15, 2011 from http://www.articlesbase.com/organizational-articles/internal-communications-planning-the-plan-745597.html .
3. Gray, R. & Robertson, L. (2005). Effective Internal Communication Starts at the Top. Communication World. Retrieved February 15, 2011 from http://findarticles.com/p/articles/mi_m4422/is_4_22/ai_n14730211/ .
4. Argenti, P. (2008). Corporate Communication. The McGraw Hill Companies. Retrieved February 15, 2011.
When instituting organizational change, emphasizing the need for that change is vital to increase the chance of acceptance of the new alterations in approach. It must be communicated that an organization cannot succeed in a global environment if it is not diverse. Multinational departments and a diversity of employees, with a wide range of skills and knowledge spheres make the organization more flexible and responsive. If employees are aware of this fact, they will be more accepting. Transmitting examples of intercultural success stories is particularly essential as an organization adjusts to its multinational status.
Conclusions: Improvements in the current environment
Diverse organizations are stronger, after the initial adjustment period, and also are able to more effectively communicate to a wide range of consumers, internationally. And common language of virtual communication may eventually be established, reducing the chances of offense in coming eras. The new global era of business has also…
Berger, Bruce K. (2008). Employee/organizational communications. Institute for Public
Relations Online Journal. Retrieved on December 8, 2010 at http://www.instituteforpr.org/essential_knowledge/detail/employee_organizational_communications/
Describe a cultural miscommunication that you experienced and how you would handle it differently now. (2007). Communication World. Retrieved from FindArticles.com on December 8, 2010 at http://findarticles.com/p/articles/mi_m4422/is_1_24/ai_n17093570/
Effective organizational communication: a competitive advantage. (December 2008). HR.
It is also an excellent way to ensure that they will also participate to a long-term vision of the company.
The company has at this point several potential alternative solutions. The first solution would involve not restructuring the business, keeping the same business format, but trying to increase revenues by diversifying the portfolio and by creating new services that will provide the technological competitive advantage needed. The company does not need to outsource its call centers to India and Ireland, for example, but it can use these countries to create technological centers in these countries, so as to benefit from the cheap technology being developed in these countries.
The second alternative solution is to work exactly on the strategic plan proposed by the current management, including outsourcing and layoffs. However, this will need to be doubled by measures to counter morale decline and to ensure that the remaining…
Clarify and discuss the purposes of corporate communication strategies
In definition, corporate communication encompasses the entirety of a company's endeavors to have communication that is not only efficacious but also effective in attracting revenues. In particular, it can be delineated as a tool utilized by corporate managers in the way that they make certain that all kinds of internal and external communication are in synchronization in the most efficacious manner. The general purpose of corporate communications strategy is to institute and sustain positive engagement between the company and its stakeholders (Cornelissen, 2011). In addition, the purpose of the corporate communication strategy takes into account the promotion of effectual corporate principles and beliefs, a comprehensive distinctiveness, a fitting and capable association with all channels of communication and instantaneous, responsible means of communicating in all circumstances (Cornelissen, 2011). The organization in consideration is Coca Cola Company. In particular,…
Adrian, A. D., Downs, C. W. (2004). Assessing Organizational Communication: Strategic Communication Audits. New York The Guilford Press.
Cornelissen, J. (2011). Corporate Communication: A Guide to Theory and Practice. London: SAGE Publications.
Eisenhauer, T. (2015). 15 Ways to Measure the Effectiveness of Internal Communications within Your Company Intranet. Axero. Retrieved 9 July 2016 from: https://axerosolutions.com/blogs/timeisenhauer/pulse/325/15-ways-to-measure-the-effectiveness-of-internal-communications-within-your-company-intranet
Essays, UK. (November 2013). Purpose of Corporate Communication Strategy Marketing Essay. Retrieved from https://www.uk***.com/essays/marketing/purpose-of-corporate-communication-strategy-marketing-essay.php?cref=1
downward communication or upward communication more important to the success of an organization?
In the context of present day business the communication confronts the complex criticalities in devising strategies and processes to address the communication function in the ways that improve the success of organization. (How to Craft Successful Employee Communication in the Information Age) The effective communication is considered to be an essential instrument in respect of the variation elements. (First-ate Communication Skills) An effective communication is considered inevitable for infusing morale and enhancing productivity among the workforce so as to ensure the management the benefits of employee input etc. (Checklists for Upward and Downward Communications) The organization is evidentially becomes effective and efficient and workers are found to be contented and committed while the communication is successful. When it is unsuccessful the organization as well as the individual members is to suffer. (Thinking through Communication: An Introduction to…
1. Retrieved from http://pirate.shu.edu/~gonosann/assignments/communication.htm Accessed on 24 February, 2005
Baker, Kathryn A. Chapter 13: Organizational Communication. Retrieved from http://www.sc.doe.gov/sc-5/benchmark/Ch%2013%20Organizational%20Communication%2006.08.02.pdf Accessed on 24 February, 2005
Ball, John. Understanding the importance of communication. 23 April 2003. Retrieved from http://www.accaglobal.com/publications/studentaccountant/907747 Accessed on 24 February, 2005
Business Writing Introduction-Page Two. Retrieved from http://faculty.millikin.edu/~moconner.hum.faculty.mu/e201/intro2.html Accessed on 25 February, 2005
Hiring Effective Communicators
One of the ways our organization can improve its performance is by hiring more effective communicators. All members of the organization are responsible for communicating, with the most obviously communicative job being that of the dispatcher. Dispatchers are practically defined by their ability to use the dispatch system to communicate between patients/clients and the medics. Their role in the company is critical, but in our organization, the dispatchers are ironically poor communicators.
Whereas medics are primarily concerned with effective delivery of patient care, the dispatchers are concerned with filling requests. Therefore, it is possible that the dispatchers are under pressure from the senior management. In that case, it is important to have dispatchers that are willing to speak out and to be honest with senior management about working more closely with medics. It is also important to hire medics that are good communicators. Medics need to communicate…
Anderson, A.R. (2013). Successful business communication. Forbes. Retrieved online: https://www.forbes.com/sites/amyanderson/2013/05/28/successful-business-communication-it-starts-at-the-beginning/#27a61e4f1db5
Text: Focusing on Organizational Change.
Improving Performance through Empowerment, Teamwork & Communication
The staff of all public sector and private sector companies and other organizations is being compelled to improve and maximize their performances at work to keep up with the commercial pressures that are now building up. This requires that they change their work culture, and for the organization to invest in infrastructure. This has compelled many organizations to invest in new technology, equipment and buildings - which can even be seen in some instances. The complimentary need for investment in people and in the management of their performance has however not received the same amount of attention. Without this relevant and effective staff management, the organizations will not be able to achieve the required commercial success. The public service targets, which have been decided for them, will also not be met and a high opportunity cost will have to be met later.
Blanchard, Ken; Carlos, John and Randolph, Alan. "Statistics from Three Keys to empowerment" Berrett-Koehler Publishers, 1999.
Nelson, Bob. "1001 Ways to Energize Employees" New York: Workman, 1997.
What's Working, Communication Practice, Mercer Human Resource Consulting, Australia, 2002
Maddux, R.B. "Team Building: An Exercise in Leadership" Crisp Publications Inc., Menlo Park, Calif., 1992.
In July, 2011, Netflix announced a price change that was around a 60% price hike. The company was essentially forced to do this because its costs were increasing. In the early years of its business, Netflix had been able to secure rights to content at very low rates, but as the company grew, more rights holders wanted either to exercise those rights for themselves without competition or they wanted to earn more from the business that Netflix was doing, since Netflix was essentially killing off the DVD rental business that the rightsholders had previous earned high returns from. This was the source of the cost increase for Netflix, and the company had to pass that along to the consumers.
Netflix ran into problems with this, because they did a poor job of communicating the price increase to consumers. The other move that the company made in 2011 was to…
There will be a number of questions answered to relating to employee engagement. The academic of the term will be offered as well as the value that it brings to an organization when it is in effect. Examples of the concept in practice will be described. Also, there will be a listing of risks in not making use of the concept and taking it seriously. Next, an evaluation personal to the author of this report relative to the subject will be offered. Lastly, there will be concluding comments on the subject. While employee engagement can be over-analyzed and over-scrutinized, it is a very real concept and all human resources professionals should take it to heart.
Employee engagement, to put it concisely, is the degree to which an employee engages as an employee rather than just shows up for a check. The value to be added to an organization…
He, H., Zhu, W., & Zheng, X. (2014). Procedural Justice and Employee Engagement:
Roles of Organizational Identification and Moral Identity Centrality. Journal Of
Business Ethics, 122(4), 681-695. doi:10.1007/s10551-013-1774-3
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving Employee Engagement: The
Whether or not we are experts in technical fields, practically all contemporary business communications require the ability to communicate similar ideas to audiences with different comprehension levels about our topic. In that respect, Zeltser's article is helpful to a very wide audience.
Another useful source of information about communications skills is the article titled "Nonverbal Communication Tips: Improve Your Nonverbal
Communication Skills with these Tips" by About.com contributing writer Kendra Cherry (2012). Cherry explains the importance of understanding nonverbal communications in face-to-face interactions. Those skills may be especially important to practice in an age where so much of our interpersonal communications take place via a digital medium.
Communications Skills Self-Assessment
In college, the majority of our graded academic assignments involve the formal written expression of ideas (such as on examinations and in out-of-class writing assignments). As a result, it is likely that we receive much better feedback and constructive criticism…
Cherry, K. (2012). Top 10 Nonverbal Communication Tips: Improve Your Nonverbal
Communication Skills with these Tips. Accessed online
September 5, 2012
Internal Business Process Perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees.
The balanced scorecard at Duke's Children Hospital
In the context of a rapidly evolving society, the health care sector must also develop new mechanisms by which to keep up with the emergent changes and challenges. One example in this sense is represented by the implementation of business tools and techniques within the act of health care provision.
One relevant example in this sense is offered by Duke Children's Hospital in Durham, North Carolina, which implemented the balanced scorecard to address some critical problems with costs of health care provision and nurse dissatisfaction.
"Between 1993 and 1996 DCH's cost per case increased $4,389, while reimbursement declined, leading to a negative net margin in 1996 of $11 million dollars. During this same period, nurse productivity declined from 80th percentile to the 80th percentile, while patient and…
Dunham-Taylor, J., Pinczuk, J.Z. (2006) Health care financial management for nurse managers: merging the heart with the dollar. Jones & Bartlett Learning
Meliones, J. (2000).Saving money, saving lives. Harvard Business Review. http://www.csus.edu/indiv/l/lundbladg/1_ACCY122_Fa08/ACCT122_Exams/SavingMoney+_SavingLives_Duke.pdf accessed on August 17, 2012
Meliones, J.N., Alton, M., Mericle, J., Ballard, R., Cesari, J., Frush, K.S., Mistry, K. 10-year experience integrating strategic performance improvement initiatives: can the balanced scorecard, Six Sigma and team training all thrive in a single hospital? Agency for Healthcare Research and Quality http://www.ahrq.gov/downloads/pub/advances2/vol3/advances-meliones_40.pdf accessed on August 17, 2012
Meliones, J., Ballard, R., Burton, W., (2001). No mission, no margin: it's that simple. J Health Care Finance. Vol. 27. No 3
Integrated Marketing Communications
Integrated marketing communications (IMC) is that communication strategy that makes the marketing departed interconnected, as opposed to it having contrasting functions. IMC basically integrates a company’s marketing channels and collateral into one reliable messaging system. These channels may include direct mail, social media, and PR, among others. One company that has notably used this approach is Apple Inc, which is famous for its brand iPhone. From the day of release, June 2007, iPhone has has undergone yearly modifications to better the brand. (Ktourgelis, 2016)
Apple Inc carried out one of the most successful marketing campaigns for its brand. Two major factors led to this success. Firstly, Apple’s smart phone was a new product in the market. Secondly, they concentrated on customers who could adopt the new smart phone and influence the rest of the population. The iPhone was revolutionary in itself, since it combined phone…
This implies a comparison of the results of the internal and external audits. Additionally, aside results and documents consulted, it is also necessary to assess the various variables used in the evaluations.
It is for instance possible for the company to alter the findings by focusing on more favorable variables. As a specific example, a financial audit could reveal increased organizational abilities to honor company debts, but this conclusion could solely be founded on the assessment of the company's short-term liquidity, in a context in which the assessment of the long-term liquidity would have revealed financial instabilities. In this order of ideas, the risks of altered results would decrease and the relevance of the findings would increase to better allow the auditor to assess the quality of the internal control systems.
At this stage, the auditors would make use of several technological applications through which to increase the efficiency of…
2003, Sarbanes-Oxley Compliance. A Checklist for Evaluating Internal Controls -- General Ledger and Financial Reporting Processes, AXS-One, http://www.axsone.com/pdf/GL_checklist_short%20version_121703.pdf last accessed on June 25, 2010
Internal Control Checklist, IDAHO Management Control Systems, http://www.sco.idaho.gov/web/DSADoc.nsf/6065F400C610BDB5872569BC0074D4EE/$FILE/Cklist60.rtf last accessed on June 25, 2010
Internal Control; Self-Assessment Checklist, the University of Utah, http://web.utah.edu/Internal_Audit/ppts/Internal%20Control%20Self%20Assessment%20Mar-06.doc last accessed on June 25, 2010
Phases of a Control Evaluation PowerPoint
Her physician husband, John, and those like him do "not believe" that she is "sick" or even, in her view, capable of understanding her sickness, so "what," she asks, "can one do?" (Hume).
How can one view this passage without seeing a total lack of communication in a marriage? The narrator even goes so far as to say, "It is so hard to talk to John about my case, because he is so wise, and because he loves me so" (Perkins Gilman). From a purely logical standpoint, John's wisdom and the fact that he loves her so would seem to naturally suggest that he would be the most receptive person to listen to the narrator's discussions, but other things that the narrator says reveal John's patronizing attitude towards her. Instead of caring for her, John absolutely ignores the narrator's suggestions about what she thinks may help heal her. Dismissing her…
Golden, Catherine. "The Writing of 'The Yellow Wallpaper': A Double Palimpsest." Studies in American Fiction. 17.2 (Autumn 1989): 193-201. Rpt. In Twentieth-Century Literary Criticism. Vol. 201. Detroit: Gale, Literature Resource Center.
Deneau, Daniel P. "Chopin's The Story of an Hour." The Explicator. (Vol. 61). .4 (Summer 2003): p210. Literature Resource Center.
Managing madness in Gilman's "The yellow wall-paper"
Hume, Beverly A.
communication and the differences that there are in the communication trends between men and women. They both highlight the significance of understanding the point-of-view of the other person within the conversation and allowing the other person to speak as you listen. Both essays also highlight the possibility and cases of misinterpretation of communications and the cues therein. One outstanding one is the married couple who get into argument because the wife asked the husband if he wanted to stop for coffee and the husband turned the offer down, she misinterpreted this gesture for refusal by the husband to let her stop for coffee (Tannen D., nd).
The other aspect that is central to both the essays is that the writer fondly uses examples or anecdotes to drive home her points within the essay. She ensures the reader has a practical daily experience that she witnessed or was told in order…
Tannen D., (nd). "Can't We Talk?" Retrieved July 21, 2013 from http://raysweb.net/poems/articles/tannen.html
Tannen D., (1990). Sex, Lies and Conversation; Why Is It So Hard for Men and Women to Talk to Each Other? Retrieved July 21, 2013 from http://www9.georgetown.edu/faculty/tannend/sexlies.htm
Louis Vuitton -- Case Study
To formulate a plan for the expansion of the brand into the international market. The planning and execution of strategies that would help on long-term commitment of support in the international market, depending upon different parts of the world.
The formulation of strategies and plans in cases of economic down times and interference of government policies.
Assess the performance of the company by taking into consideration the consumer trends, relevant fashion of time, the scope and demands of every international market.
To evaluate an effective model of communication and monitoring in order to analyze the trends of the existing markets that includes domestic market, variety and innovations of the products of the company.
Internal Analysis: Brand Recognition
The parent company, Moet Hennessy Louis Vuitton is one of the most famous, renowned and old fashion and apparel house. The company and the brand…
We tend to think of labor unions as a thing of the past. Not, of course, that workers no longer need protection. But since the beginning of the first eagan administration, we have become used to workers' rights being chipped - and sometimes hacked - away by the powerful interests of capital. (The same powerful interests, of course, that unions were designed to fight against). The overall percentage of workers who belong to unions has been falling for generations, in part because of eagan-era legal decisions that lessened the power of unions and in part because of globalization and a shift away (in the United States and in othe First World countries) from the heavy-industrial jobs that have tended to be the most heavily unionized, as Boeri (2001) notes.
But even as heavy industry is losing jobs and unions are losing those same workers, in other parts of the…
Boeri, T. (2001). The Role of Unions in the 21St-Century. Oxford: Oxford UP.
Riccucci, N. (1990). Women, Minorities, and Unions in the Public Sector. Miami: Greenwood.
Stadelbacher, D. (2003). Interview,
Wheeler, H.N. (2002). The Future of the American Labor Movement. Cambridge: Cambridge University.
successful leadership styles, strategies and traits.
Two leadership styles that I believe are successful and effective styles are servant leadership and transformational leadership. Both of them emphasize strategies of helping followers to become better overall, and both build on positive traits of trust and integrity. Servant leadership focuses on putting the needs of the other ahead of one's own. It is truly about serving one's followers and thereby building an organization that is grounded in compassion, empathy, and the desire and ability to actually help other people overcome the obstacles they face, whether they are in a particular work habit, a personal problem, or a financial difficulty. Servant leaders look out for their followers as though they were their sheep.
Transformational leaders focus on using Emotional Intelligence (EI) and Social Intelligence (SI) to build relationships and transform their followers into the kind of workers that the organization needs to succeed.…
Eichenwald, K. (2005). Conspiracy of Fools. NY: Broadway Books.
Sanders, T. (2006). The Likeability Factor. NY: Three Rivers Press..
Kaplan vs. Porter
The author of this report has been asked to compare and contrast two very popular models when it comes to strategic business decisions and the management involvement surrounding the same. One of those two approaches is the work of Kaplan and Norton while the other is that of Porter. Kaplan and Norton had a "notion," per the assignment parameters, of a strategic management system while Porter's work as come to be known as the Five Forces. The two frameworks are similar in some ways but they are also very different in other ways. This brief report shall compare and contrast the two approaches in several ways so as to reveal what makes them different and what makes them the same. While the two approaches being compared and contrasted in this report are different, they are both aligned toward the same overall goal and are centered on the…
MindTools. (2016). Porter's Five Forces: Assessing the Balance of Power in a Business Situation. Mindtools.com. Retrieved 18 March 2016, from https://www.mindtools.com/pages/article/newTMC_08.htm
SASB. (2014). Sustainability and the Five Forces Model. Sustainability Accounting Standards Board. Retrieved 18 March 2016, from http://www.sasb.org/five-forces/
VBM. (2013). Summary of Strategy Maps - Kaplan Norton. Abstract. Valuebasedmanagement.net. Retrieved 18 March 2016, from http://www.valuebasedmanagement.net/methods_strategy_maps_strategic_communication.html
email in the business setting and its use for the purpose of communication. The writer takes the reader on an exploratory journey through the uses of email in the business world for communication and presents an overview of the positive and negative aspects of its use. There were four sources used to complete this paper.
The technological explosion of the last few decades has taken mankind to heights never before dreamed possible.
Today, with the click of a mouse one can manage their own stocks, plan and purchase vacations, chat with others around the world and make purchases of anything they want or need. Another positive advent stemming from the technological boom is the invention of email. Electronic mail is the process by which one can send message to another or many others with the click of a mouse. With the invention of email many problems that were an everyday…
Author not available, USA.NET Plans to Deliver Email Service for Wireless Phone Users., Business Wire, 07-15-1999.
Author not available, Critical Path Selected by Intranets.com for Business-to-Business Internet Messaging Solutions., Canadian Corporate News, 04-17-2000.
Author not available, KVS: KVS outlines five steps for enforcement of email management policies and calls for legal clarification on retention and deletion of emails; Enron fiasco highlights need for enforcement technology., M2 PressWIRE, 01-31-2002.
Author not available, The Evils of Email -- Lansoft's New Service MailWatch Helps Exorcise Evil Emails., Business Wire, 07-19-1999.
Communications -- Personal Statement
Say the word 'communications,' and immediately people think of the written or the spoken word. They think of a page of newspaper, a conversation with a friend. But corporate communications encompasses so much more than merely the verbal exchange of ideas.
Corporate communications is kinesthetic. Through my work at my current place of business, Alcoa I communicate by email to all Alcoans worldwide, regarding the Earthwatch program, including its guidelines and the application process. Earthwatch expeditions are hands-on efforts designed to add to the knowledge of Alocan personnel to give them personal knowledge of the different needs that must be met to build a sustainable future. My communication efforts for this program are personal as well as technical, and facilitate the communications process between employees on a personal level, and for the fifteen individuals ultimately chosen to become a part of the program, on a physical…