Airports, Airspace, And Air Traffic Control
A Manager's Perspective from an Aeronautical Point-of-View on Airports, Airspace, and Air Traffic control
Team resource management defines the efficient and effective use of resources that are available including people, information, and equipment. It always targets security enhancement and efficient management of air traffic control (Hikmat, 2013). The principles that guide the management of the team in air traffic control include the following aspects.
Developing human factors
Linking the human factors with constantly occurring events
Using the best practices to manage the crew
These principles are effective to counter human error having an optimum use of all the available resources, thereby improving services and operations of an air traffic controller (Wiene, Kanki, & Helmreich, 1993). Human factors in air traffic control have an enormous contribution in the management of air traffic. The constantly increasing delays in air traffic and accidents all arise from instructional human error. Management works to improve the security and service delivery of this section. The human factor plunges its responsibility on how the cabin crew is managed and how each man carries out his or her given task (Hikmat, 2013). It culminates to technology use and communications within the cabin crew and that of the pilot and destination airport.
Nontechnical aspects play a vital role in the air traffic control crew although they are the greatest contributors of air accidents. To reduce human errors, the cabin crews need effective training on decision-making and base the decision on the leader of the crew and not the entire crew (Hikmat, 2013).
Management of customer relationship so that they receive excellent service requires a firm control of all human factors, a clear perspective of security, and proper understanding of all the operations taking place with the airport, the airspace and the control room. This will help in dealing with all the air operations and reduce the cost of operations (Garland, Wise, & Hopkin, 1998). Consequently, human errors that...
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