Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Organizational Change and Development at Valley Wide Utilities Company
Developed by management expert Peter Drucker in the mid-20th century, management by objective (MBO) has demonstrated efficacy in a wide range of organizational settings (Allvin and Aronsson 2011). The use of MBO in certain situations, though, is not always appropriate or the effectiveness of the strategy as a management tool can be limited if certain factors are not taken into account, especially in sectors where people's welfare and even lives are at stake such as utility companies. One company that learned this lesson the hard way was Valley Wide Utilities, a privately owned utility company that implemented MBO in an effort to improve the evaluation process for customer service representatives, engineering department managers and sales engineers. This paper provides a review of a case study concerning this company and relevant literature concerning MBO, including areas for a systematic literature review of the case study area issues, causes and potential interventions. Finally, a discussion concerning the initial ideas that emerged concerning this case study is followed by a description...
The causes of this overarching issue were two-fold as follows:
1. Management complacency concerning the problems being experienced with the MBO initiative; and,
2. Widespread discontent among stakeholders due to unrealistic goals and the current application of the MBO initiative.
Potential interventions for these causes would include fine-turning the objectives to make them more congruent with the company's mission and evaluating alternative performance review strategies that would be superior for Valley Wide's purposes.
Initial ideas, scope and limitation
The initial ideas about the problems at the company focused on the president, Robert Delgado and his human resources staff, John Givens and Hilda Hirsch. The case study emphasized that the scope of the problem was system-wide and many stakeholders viewed the objectives set by Hirsh and Givens and increased by Delgado as unrealistic. Moreover, the current MBO objectives are limited because they do not take into account seasonal variations for…
References
Allvin, M and Aronsson, G 2011, Work without Boundaries: Psychological Perspectives on the New Working Life, Hoboken, NJ: Wiley.
Heitzmann, R 2008, 'Case Study Instruction in Teacher Education: Opportunity to Develop Students' Critical Thinking, School Smarts and Decision-Making,' Education, Vol. 128, No. 4, pp. 523-525.
Disney Australia Case Study Management theories aim to improve the operational and financial performance of business organizations and help them in achieving their strategic goals. The internationally accepted Management theories provide a framework to organizations in every aspect of their business. The policies and procedures formulated in the light of these theories can give them a competitive advantage and a sustainable future in the industry (Tripathi & Reddy, 2006). Organizations follow the
"To start off with the consumer's needs for a significant change is often the most direct way of defining new knowledge and new technology, and of organizing purposeful and systematic work on fundamental discovery" (Drucker, p. 506). Innovation is what social gaming is all about. Platforms are changing and devices are not only becoming less expensive, but more and more powerful with larger amounts of memory, quicker processors, and yet
Ingvar Kamprad and IKEA Case Study On the basis of information provided concerning Ingvar Kamprad and IKEA, the organizational theory underlying IKEA will be identified. Associated behavioral problems with IKEA's development will also be discussed. Questions were formulated and are addressed in order to more fully delineate IKEA's organizational strategy and development. Assumptions made will be identified throughout discussions. The questions guiding the discussion are as follows: What organizational theory served as
Although the severities of congestive signs may be similar, medical evaluation should be instructed to determine whether there is accompanying proof of cardiovascular disease. Physical proof of cardiovascular disease contains the narrow pulse pressure, cool arms, and legs, and sometimes changed mentation, with supporting proof sometimes provided by reducing serum sodium level and deteriorating renal function. Cardiovascular disease is frequently difficult to recognize through phone contact but may be
If these managers are unfit at achieving such objectives, the change process will not be effective. Establish the vision and the strategy Any change management process must start by building a vision that the new organization will be based on. Same as all companies are built on a vision of their founders, so should the new organization that will result after the change management process, be built on a vision. Although the
Management Case Study Where the Rubber Meets the Road Total quality management (TQM), defined in the most simplistic of terms, is the incremental improvement of all facets of a business to increase customer satisfaction and, in turn, company viability. Although TQM is often applied first to manufacturing functions in an organization (zero defects, on-time production), the intent of TQM is equally meaningful in all aspects of business, from administrative (zero defects in