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Cloud Vendor vs. Cloud Vendor
Introduction
Amazon Web Services (AWS) and Google Cloud Platform (GCP) are two of the most popular cloud hosting vendors, providing a wide range of services such as computing power, storage, and databases to clients across the globe. This paper compares both vendors based on their Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and concludes with a recommendation.
Comparing the Two Vendors
In general terms, both platforms provide infrastructure, storage, computing resources, databases, and machine learning capabilities, among other services. Launched in 2006, AWS is the oldest and most established cloud provider in the market, with a significant market share. Its maturity and experience have led to a vast array of services and a large customer base. GCP is relatively newer to the market (it began in 2011), but it has gained popularity quickly, particularly among startups and organizations with a strong focus on data analytics and machine learning.
In terms of services and features, AWS offers a comprehensive set of services, including over 200 fully-featured services in computing, storage, databases, networking, analytics, machine learning, IoT, security, and more. Its extensive offerings make it suitable for a wide range of use cases and industries. GCP on the other hand provides a more focused set of services, excelling in areas such as data analytics, machine learning, and containerization. While it offers fewer services compared to AWS, the available options are robust and well-integrated (Kaushik et al., 2021).
SLAs and KPIs
Service Level Agreements (SLAs) are essential contractual agreements between cloud hosting vendors and clients. They define the level of service and performance guarantees that the vendor commits to providing (Cloud Academy, 2021). SLAs help clients understand what they can expect from their cloud provider, while also giving them a means to seek compensation if the provider fails to meet the agreed-upon levels of service (Skilton, 2010). The SLAs for both AWS and GCP generally cover various areas from service availability to technical support (Ucuz, 2020).
Service Availability
Service availability refers to the percentage of time that a cloud service is operational and accessible. Both AWS and GCP commit to providing a minimum level of uptime for their services, typically expressed as a percentage (e.g., 99.99%). The higher the percentage, the less downtime a service is expected to have. In case the uptime guarantee is not met, the SLA usually outlines the compensation clients can expect to receive (Kaushik et al., 2021).
Thus, in terms of uptime, both...…to its broader global coverage, more transparent data durability guarantees, and slightly lower latency. AWS's transparent data durability guarantees and slightly lower latency make it a more reliable and efficient option for businesses looking to leverage cloud services. While GCP is also a robust cloud platform, the overall analysis suggests that AWS has a slight edge in terms of these crucial factors.
In conclusion, this discussion provided a comprehensive comparison of two leading cloud hosting vendors, Amazon Web Services (AWS) and Google Cloud Platform (GCP). The comparison was based on their Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in terms of service availability, latency, data durability, and technical support response times. Both AWS and GCP offer a wide range of cloud services, with AWS having a larger market share and more extensive service offerings, while GCP excels in data analytics, machine learning, and user-friendliness. The analysis of their SLAs and KPIs revealed that both vendors provide high uptime guarantees, with comparable technical support response times based on their respective support plans. AWS has a slight advantage in terms of latency and data durability due to its broader global coverage and more transparent guarantees. Based on the overall analysis, AWS is recommended as…
References
Cloud Academy. (2021). Service level agreements: Understanding Azure pricing and support.
Kaushik, P., Rao, A. M., Singh, D. P., Vashisht, S., & Gupta, S. (2021, November). Cloudcomputing and comparison based on service and performance between amazon aws, microsoft azure, and google cloud. In 2021 International Conference on Technological Advancements and Innovations (ICTAI) (pp. 268-273). IEEE.
Skilton, M. (2010). Building return on investment from cloud computing. The Open Group.
https://pubs.opengroup.org/onlinepubs/7698999599/toc.pdf
Ucuz, D. (2020, June). Comparison of the IoT platform vendors, microsoft Azure, Amazon webservices, and Google cloud, from users’ perspectives. In 2020 8th international symposium on digital forensics and security (ISDFS) (pp. 1-4). IEEE.
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