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Particularly given the increasing emphasis on teamwork in the workplace, emotional compatibility has become a significant factor of consideration for employers in many hiring decisions. "Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions" (Cherry 2013). However, in contrast to the scripted nature of emotional labor, EI requires that the employee have autonomous control over their emotions and can use their interpersonal skills in a creative and dynamic fashion. "The perception of emotion, the ability reason using emotions, the ability to understand emotion and the ability to manage emotions" are all part of EI (Cherry 2013). Even an engineer can benefit from a high degree of EI when working with other engineers on a team-based project. Similarly, a service employee with a high degree of EI is more beneficial for the company than one following a script, given that she or he can respond to immediate and unexpected customer demands.
However, merely demanding employees with a high degree of emotional...
Even employees with a high level of EI are not necessarily culturally sensitive. It can be very difficult to 'read' persons of different cultures, yet this is an important component of today's diverse workforce. Including cultural sensitivity training into the orientation and retraining of employees is vitally important as well as emphasizing EI: so is providing a venue where employees can discuss potential grievances like harassment, which can occur in any workplace, including one which emphasizes sensitivity and EI.
Works Cited
Cherry, K. "What is emotional intelligence?" About.com. [27 Jun 2013]
http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
Resnikoff, N. "How companies force emotional labor on low wage service workers." MSNBC.
1 Feb 2013. [27 Jun 2013] http://tv.msnbc.com/2013/02/01/how-companies-force-emotional-labor-on-low-wage-service-workers/
Works Cited
Cherry, K. "What is emotional intelligence?" About.com. [27 Jun 2013]
http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
Resnikoff, N. "How companies force emotional labor on low wage service workers." MSNBC.
1 Feb 2013. [27 Jun 2013] http://tv.msnbc.com/2013/02/01/how-companies-force-emotional-labor-on-low-wage-service-workers/
In other words Emotional Intelligence means that the individual is capable of: (1) Accurately perceiving emotions in oneself and others; (2) Uses emotions to facilitate thinking; (3) Understands emotional meanings; and (4) Manages emotions well. This model is referred to as the 'ability' model of emotional intelligence. (Mayer & Salovey, 1997) DANIEL GOLEMAN-PERSONAL & SOCIAL COMPETENCE Daniel Goleman proposed the model of emotional intelligence based on the Personal and Social competencies
Graduate Employability Once each student graduates from the various colleges and training institutions, it is their expectations that they will be able to either get gainful employment that is equivalent to their academic and training levels and one that is sustainable. If the graduates will not be able to get the gainful employment, then it is hoped that they should be able to create employment as the contemporary trends are. There
A literature review is an essential part of the research process and scientific method. According to the USC Libraries (2017), a literature review serves several functions, including synthesizing prior research and also showing how a proposed or current new research fits into the existing body of evidence on the topic. Reviews of literature can be chapters or sections in a research report or dissertation; alternatively they can be stand-alone research
conflicts that you have encountered; one for every conflict types. The instances should have realistic substance and can either be professional or personal instances. Start by writing a short explanation of every conflict; afterwards (applying a layout same as the matrix above), single out the effect, impact or influence which each psychosocial aspects partook on the specific conflict. The 3-by-4 matrix shown below demonstrates two scopes that is; three conflict
Multigenerational Workforce Motivation Leadership Style Talent management and human resource management personnel have, been aware of the commercial value of creating and leveraging an all-encompassing, diverse workforce for several years. Recruitment and employee retention programs have focused on gender, ethnicity, race, recruitment and career development of veterans, disabled persons, etc. One can observe increased demands among corporate personnel, to include multigenerational diversity in their organizations. Talent and human resource managers have
Emotional labor is an important aspect of what people do in their jobs, as Grandey rightly points out. Also considered, though, is the regulation of emotion within the workplace, because there have been workplace shootings, cases of rage, rapes, killings, and all kinds of problems. These are rare, but they do happen, and it is believed that they will become more common in the future because society is going