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¶ … emotional labor within the workplace. We would like to study the impact of emotional labor on customer service employees within the organization. The study aims at establishing if the use of emotional labor has any impact on the employees and how employees cope with emotional labor. The study will only focus on the employees working in the customer service department comprising of 12 employees. The study will analyze how the employees employ emotional labor in the performance of their duties, the kind of emotional labor used and preferred by employees, and how they cope with the demands of using emotional labor. The study will make use of observation to identify when and for how long the employees use emotional labor. There will also be qualitative interviews used in order to identify the impact of using emotional labor at the workplace. The sample has more female employees than male employees, but this should not be a cause for alarm or bias. The organization trains its employees to use surface acting, and it would be worth to know if the employees are using this strategy or they prefer to use deep acting.
When conducting qualitative research, the researchers prefer making use of the natural setting because...
This is the epistemological assumption that the researchers have taken. Since the study is conducted in its natural setting, it is difficult to attempt to test different variables with the aim of identifying if they have any impact on the subjects. However, it is possible to observe and identify different patterns of behavior amongst the employees. The study is best conducted using qualitative research because it is best to analyze the subject while they are performing their work. Using qualitative research, we can use observation easily since we work within the organization and collect the necessary data without interfering with the employees. The data collected will be based on in-depth interviews and observations made by the researchers. Using quantitative research, it would not be possible to collect the requisite data. The emphasis of the study is establishing if emotional labor has an impact on the employees. It is not clear if the employees suffer any negative effects from using emotional labor in their daily work. Also, the researchers would like to observe how and when the employees make use of emotional labor. The situations that demand…
References
Eysenbach, G., & Kohler, C. (2002). How do consumers search for and appraise health information on the world wide web? Qualitative study using focus groups, usability tests, and in-depth interviews. Bmj, 324(7337), 573-577.
Maxwell, J. A. (2008). Designing a qualitative study. The SAGE handbook of applied social research methods, 2, 214-253.
Spotlighting Samplings 4 Qualitative Research Research Choices 6 the Phenomenology Method The Ethnography Method DEPTH Four Qualitative Approach Comparison Strengths and Critiques of Case Studies "A research design indicates the full research process from conceptualization of the research problem, generation of data, analysis and interpretation of findings, and dissemination of results" (Magilvy & Thomas, 2009, What and Why… Section, ¶ 4). The Question of Interest What type of research design should the researcher use? To answer the study's critical research
non-numerical qualitative data that include pictures, words, and actions to achieve the research objectives. The qualitative research is typically exploratory in nature to develop a hypothesis, and provide an insight into the qualitative research problem. Moreover, the qualitative research generates data from the grounded theory, classical ethnography, narratology, case studies, focus group and participant observation. Despite the strategies employed in completing the qualitative research, many novice researchers face challenges
Program Utilizing Meta Analysis Qualitative research evaluation technique is primarily inductive. The hypothesis is developed as the study progresses so that it can capture the setting of the study. Qualitative research evaluation technique involves systematic and detailed study of population in natural setting and is not contrived by the person conducting the study. This technique involves the interviewer using open-ended questions intended to explore detailed accounts of the interviewee's perspectives on
Rayner, C. & Hoel, H. (1997) A summary review of literature relating to workplace bullying. Journal of Community and Applied Social Psychology. 7 (3) 181-191. Qualitative Overview of literature on workplace bullying To gather the English-language research together and summarize it. The authors note that while there has been significant research on the subject of bullying in schools, there has been much less on the subject of adult bullying. They note that there
1.1 IntroductionHorizontal violence (HV) has been defined by many authors and despite the definitions varying, the term has been mostly described as actions, words or other behaviors which are directed at one�s peers (Becher & Visovsky 2012), (Dumont, Meisinger, Whitacre & Corbin, 2012). The specific behaviors, words and actions are meant to humiliate, and injure the recipient�s dignity. Horizontal violence is aimed at demeaning an individual and having total disrespect
This researcher obtained a majority of the relevant, scholarly research through Questia, which advertises itself as the world's largest online library. During the third chapter of this research effort, the methodology segment, this researcher relates techniques utilized in the Literature Research Methodology to manipulate information which later contributed to the verdict of the hypothesis for this study. Information related to implementing and retrieving the bullying questionnaire is shared during the