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A boss who pats a person on the back in addition to giving praise can increase the impact of the message;
Accenting: non-verbal communication may accept or underline a verbal message. Pounding the table, for example, can underline a message. (Barry, nd) The specific requirements of effective communication have been explored in this work and the findings of this study include that effective communication skills are required for effective communication to take place on both the personal and professional levels. This study has been informed by the work of MacLaren and Hills (1991) that "technical communication has become increasingly important, keeping pace with the enormous leaps in computer technology." Effective communication is an enabler of interaction between individuals whether that interaction be on a personal or professional level.
VI. BARRIERS to EFFECTIVE COMMUNIATION & FEEDBACK
Barriers to managerial feedback is stated to include fears related to:
the other person's reaction;
Feedback may be based on subjective feeling and concrete information might not be suitably related;
Information on which the feedback is based such as performance appraisal might be a process that is inherently flawed with the manger not trusting the information; and Many managers would prefer being a coach rather than attempting to 'play God'. (Barry, nd; paraphrased)
Also stated as barriers to effective communication or feedback are the following factors: (1) defensiveness, distorted perceptions, guilt, project, transference, distortions from the past; (2) misreading of body language, tone; (3) noisy transmission (unreliable messages, inconsistency); (4) receiver distortion: selective hearing, ignoring non-verbal cues; (5) power struggles; (6) self-fulfilling assumptions; (7) language-different levels of meaning; (8) managers hesitation to be candid; (9) Assumptions; and (10) Distrusted source, erroneous translation, value judgment, state of mind
VII. APPLICATION of EFFECTIVE PERSONAL &
...
Bibliography
Developing Effective Communication Skills (2009) Intelligent Life on the Web - Buzzle. Articles. Available at http://www.buzzle.com/articles/developing-effective-team-communication-skills.html
Hills, P.J. And McLaren, Margaret (1991) Communication Skills - an International Review. Vol. 1 - Communication Series. Online Google Books available at http://books.google.com/books?id=Ni0OAAAAQAAJ&printsec=frontcover&dq=effective+communication+skills&ei=SpyPSaT4EpPqyQSzlZDtDg#PPP1,M1
McKay, Matthew, Davis, Martha, and Fanning, Patrick (2009) Messages - the Communication Skills Book. Google Books Online available at http://books.google.com/books?id=bUDNZkqUt0AC&pg=PA1&dq=effective+communication+skills&lr=&ei=I5-PSc2PCZb0ygSSr_2lDw#PPA1,M1
Barry, Dave (nd) the Importance of Effective Communication. Online available at http://web.cba.neu.edu/~ewertheim/interper/commun.htm
Effective Personal Skills
Bibliography
Developing Effective Communication Skills (2009) Intelligent Life on the Web - Buzzle. Articles. Available at http://www.buzzle.com/articles/developing-effective-team-communication-skills.html
Hills, P.J. And McLaren, Margaret (1991) Communication Skills - an International Review. Vol. 1 - Communication Series. Online Google Books available at http://books.google.com/books?id=Ni0OAAAAQAAJ&printsec=frontcover&dq=effective+communication+skills&ei=SpyPSaT4EpPqyQSzlZDtDg#PPP1,M1
McKay, Matthew, Davis, Martha, and Fanning, Patrick (2009) Messages - the Communication Skills Book. Google Books Online available at http://books.google.com/books?id=bUDNZkqUt0AC&pg=PA1&dq=effective+communication+skills&lr=&ei=I5-PSc2PCZb0ygSSr_2lDw#PPA1,M1
Barry, Dave (nd) the Importance of Effective Communication. Online available at http://web.cba.neu.edu/~ewertheim/interper/commun.htm
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Personal communication skills, as exemplified by talk show host Larry King, are crucial to success in today's interconnected world. King, one of America's most successful communicators, provides a valuable example of successful communication skills that have brought him world renown as a broadcaster, successful book career, and influence in the political arena. It is through the example of individuals like King that we can learn not only the value of
Having this traditional silo-structured environment makes it very difficult to properly develop a curriculum surrounding service management. Because of this there is a significant gap that exists between the education received by business school graduates and the skills that they need to succeed in today's service heavy environment. Non-traditional Business Skills and Tactics Nontraditional business skills are often referred to as soft skills or people skills. These consist of the ability
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