Strategic Planning Document Statement of Term Paper

Download this Term Paper in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Term Paper:


The initial implementation of the automated calling system will require a significant amount of data entry concerning patient contact data; however, this data can be integrated in digital form from existing healthcare information management system as discussed further below.


Although the actual acquisition of the automated calling system selected for this initiative will be completed by the hospital's purchasing department, a preliminary review of available representative systems that meet the needs of the ENT department is provided in Table 1 below.

Table 1

Representative Automated Calling Systems and Specifications






BroadcastByPhone: Automated dialing software can reach people by phone or by voice mail with personalized messages the auto-dialer uses a computer to deliver personal calls or leave answering machine messages in a human voice or a computer-generated voice. Calls are delivered either through a VOIP channel, such as SIP or Skype, or through regular phone lines.

Once purchased, there are no additional monthly or per-call fees to pay. Product features include live-call transfer, automated messages, touch-tone opt-out options and an easy-to-use, Excel-like interface. In addition, this product features:

1. Save/restore call list, import or copy-paste call list.

2. Detects human pick up, answering machine, busy, no answer, disconnected line.

3. Automatic retry for busy line or no answer

4. Built in calendar for advanced call scheduling.

5. Daily, weekly, monthly, and yearly recurring calls.

6. Call until confirm (for emergency alert escalation).

7. Automatically schedule call for next day if calls are not finished.

8. Multilingual Text-to-Speech (optional) for customizing each phone call.



This product features voice broadcasting and text messaging technology.

Month-by-month plans are available or users can opt for a "pay-per-call" basis.

All setup is accomplished online.

Features of this product also include:

1. Calls can be made online via VOIP or directly from landline phones.

2. Record message via the vendor's toll free number or upload user-created audio.

3. Text messages and audio messages can be combined in a single broadcast.

4. Uploading patient contact data is simplified.

Voice Broadcast


This product features:

1. Ease-of-use allows message recording and uploading phone lists and scheduling times and dates for outbound messages.

2. Speeds of over 50 calls-per-minute (increased speeds available by request).

3. No contracts.

Other useful features include:

1. Ability to schedule for specific times.

2. Answering machine detection.

3. Different messages for machines and people


The strategy design for the initiative envisioned herein will proceed in a step-wise fashion as set forth below:

1. Analyze the results of the administration of the questionnaire (see proforma copy at Appendix a) to identify the extent and scope of the missed appointment problem that represents the focus of this initiative.

2. Communicate the goals and requirements of the automated calling system initiative to all of the stakeholders (especially the chiefs of information and resource management and purchasing) to solicit feedback and identify unexpected constraints to implementation;

3. Conduct cost analyses to identify the optimal choice of automated calling systems for the purposes of the ENT department.

4. Acquire automated calling system.

5. Coordinate integration of patient contact data with hospital's information and resource management (IRM) department.

6. Begin outbound calls to remind patients of upcoming appointments using the data developed from the administration of the questionnaire (if applicable).

7. Regularly evaluate the effectiveness of the automated call initiative as described in Step 11 below.


The costs of the automated call initiative envisioned herein extend beyond the initial acquisition and installation of the system and will include the time required for training ENT departmental personnel concerning its use (this will be an on-going need for new staff members assigned this responsibility). There is also the question whether to purchase an automated calling system that requires a contract, a pay-per-call payment or a one-time purchase. Based on the available products reviewed in Table 1 above, the superior approach would appear to be the BroadcastByPhone product offered by Voicent. Not only does this product have a number of desirable features that make it suitable for the purposes of the ENT department including a user-friendly interface, it provides a number of useful analytical reports that can be used to evaluate the effectiveness of the automated calling system as described further below.


Monitoring and evaluating the effectiveness of the initiative is an essential element in its successful implementation and administration. For this purpose, Cyr et al. (1999) recommend that healthcare organizations follow the steps below:

1. Develop logical indicators to monitor the quality of the services provided. Pay particular attention to the linkages among suppliers, providers, and customers, and to indicators for high risk, high volume, and problem-prone service areas.

2. Develop and test thresholds for the indicators chosen, using both internal analysis and benchmarking methods as appropriate. Decide how frequently to carry out the environmental scan for each indicator.

3. When first setting up the model, the ENT department may want to focus on developing indicators for only one or two principal functions or processes. Alternatively, the ENT department may find it more useful to focus on finding one or two good indicators for several principal functions or processes.


Cyr, F., King, M.C. & Ritchie, P.L. (1999). Quality management for psychology services in health care facilities. Canadian Psychology, 36(3), 201-204.

Tidwell, R. (2004). The 'no-show' phenomenon and the issue of resistance among African

American female patients at an urban health care center. Journal of Mental Health

Counseling, 26(1), 1-3.

Weiss, G.G. (2008, March 7). When patients cancel, you're on the line. Medical Economics,

85(5), 22-24.


Proforma Copy of ENT Department Questionnaire

Will a call remind the day before help you prepare…[continue]

Cite This Term Paper:

"Strategic Planning Document Statement Of" (2012, February 12) Retrieved December 9, 2016, from

"Strategic Planning Document Statement Of" 12 February 2012. Web.9 December. 2016. <>

"Strategic Planning Document Statement Of", 12 February 2012, Accessed.9 December. 2016,

Other Documents Pertaining To This Topic

  • Strategic Planning Present How Strategic Planning Performance

    Strategic Planning Present how strategic planning, performance improvement, and information systems are interrelated and fundamental to the delivery of quality health care. Over the last several years, the health care system has been facing considerable challenges. This is because the total number of patients is rapidly increasing and costs are rising. Evidence of this can be seen with a study that was conducted by the Kaiser Foundation. They found that insurance premiums

  • Strategic Planning May 2010 P

    This component of planning functions on the basis of the drive to protect the company, as far as possible, from damage by means of external disaster or internal weakness. Contingency planning, then, allows a company to resume operations as soon as possible after a disaster or crisis. It ensures that the company has components in place that promotes its core health and resiliency. In contrast to the others, this

  • Strategic Planning Is a Disciplined

    If a startup is being planned, the strengths and weaknesses are related mainly to the promoter(s) - their experience, expertise and management abilities - rather than to the project. The objective is to build up a picture of the outstanding good and bad points, achievements and failures and other critical features within the company. Threats & Opportunities The external threats and opportunities confronting a company, can exist or develop in the following

  • Strategic Planning Iron Mountain Does

    These values have a high degree of alignment with the organization's short-term plans. Iron Mountain is presently planning to continue its expansion, but also to build stronger brand loyalty in order to fend off competitors who trade on strong customer relationships. These values bring Iron Mountain closer to those competitors in terms of the way Iron Mountain relates to its customers, delivering a high degree of alignment in the process. There

  • Strategic Planning for Training Companies

    " Of these respondents, over 50% of them stated that they lack a disaster recovery plan (Anthes, 1998). However, most of the problems stem from the lack of communication at the corporate level. (Hawkins, et al., 2000). Business Continuity Plans (BCP) and other forms of strategic planning are no longer a luxury, but a must-have factor and an important element of any organisation's risk management system. Organisations are increasingly dependent upon

  • Institutional Strategic Planning Strategic Planning

    These institutions are a promise made to the community of excellent teaching. They have been created in order to help the students in the process of their professional development. Thus, their values should comprise the following notions: Competency is the feature that all the professors must possess in order to influence their students. As a result, if a professor is not competent in his domain, he will never be able

  • Iman Adibazad Strategic Planning & Implementation Str 581

    Iman Adibazad Strategic Planning & Implementation STR/581 Mahesh Singh, MBA, PMP Week 5-Implementation, Strategic Controls, and Contingency Plans Cosmetics, toiletries and perfumes are an important of everyone's daily life, from use of deodorant and shampoo to make-up, skin care products and fine fragrances. Personal hygiene and beauty products are considered essentials today as are the use of products such as sunscreens and decay-fighting toothpaste. One strategy for Oprah company, to which the management of the company

Read Full Term Paper
Copyright 2016 . All Rights Reserved