Customer Satisfaction and Compliance

Patients Rights How to communicate and implement this regulation? Patient rights are continually changing due to varying circumstances prevailing in the market place. For one, a more diverse group of insured patients are now receiving care. Due to the changing demographic of customers, patient's rights will need to be modified to accommodate these changing needs. To communication this regulation, routine meeting will be established. During these meetings, a trial period will be conducted to allow for grievances to be expressed.

These routine meetings will be designed to notify practitioners, management, and other stakeholders to the impending changes that will occur. These meetings will be informal in there delivery to allow for a proper dialogue between all stakeholder groups. In particular, it is important to discuss problems with implementing this new regulation on a large scale. Health care facilities have many different nuances and aspects to them. As a result, the regulation could have unintended consequences for some firms, while providing unfair advantages to others.

Through these routine meetings, implementation concerns will be expressed to help alleviate the burden of unintended consequences. It is important for the core delivery to provide stable and repeatable end-to-end communication with all stakeholders. This includes protocols for rule interpretation and addressing any clarity concerns. Technology plays an important role in this regard. Email and traditional mail are particularly power, which each having their own strengths and weaknesses. To communicate this change to management and higher-level officials, traditional mail will be used.

Traditional mail provides high-level decision-makers to have all the pertinent information readily available in a physical form for review. Email copies can then be disseminated to mid and lower level management to insure that they have access to the new rule changes Finally sample groups can be used to further address issues or clarity concerns regarding the rules change. Sample groups are particularly unique as they often represent a subset of the population. These individuals are often representative of the population as a whole.

Patient's rights regulations are pertinent to a very large subset of the insured population. Sample groups therefore are a logical means of disseminating the pertinent information to the masses in an efficient manner (Greengard 2009). The basis for determining regulatory compliance Regulatory compliance is a very contentious issue as it relates to the healthcare industry. On one hand, regulatory agencies must ensure that rules and procedures are being followed appropriately. On the other hand, they must do so in a manner that doesn't cause unnecessary costs to the business being regulatory.

This is particular true for small healthcare businesses that often operate with small margins and without the operational benefits of their large counterparts. It is a delicate balance and one that must be considered when determining compliance with patient's rights. The basis for determining regulatory compliance will be adherence to minimum standards of care for all patients. Regulators will periodically test measurable aspects such as patient wait times, treatment times, processing errors, diagnosis errors, customer satisfaction, and recidivism. Each of these.