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Bullying
Bullying and incivility are forms of aggressive behavior that can create conflict in the workplace. Bullying typically involves repeated, intentional behavior that is intended to harm or intimidate another person (Tran et al., 2018). Incivility, on the other hand, is characterized by rude or disrespectful behavior that can create a negative work environment (Santoso et al., 2020).
In the healthcare setting, bullying and incivility can have serious consequences, including decreased morale among staff, increased turnover, and a decrease in the quality of patient care (Kline & Lewis, 2019). These behaviors can also lead to conflicts among staff members, which can further disrupt the work environment and create a negative impact on patient care. To reduce and eliminate bullying and incivility in the workplace, management can take a number of steps (McPherson & Buxton, 2019). These can include implementing policies and procedures that clearly outline expectations for respectful and professional behavior, as well as providing training and support for staff to help them develop the skills and knowledge they need to prevent and respond to incidents of bullying and incivility (King et al., 2021).
Additionally, management should take steps to promote a positive work environment, such as by recognizing and rewarding staff members who demonstrate positive behavior and by addressing conflicts and incidents of bullying and incivility quickly and effectively (King et al., 2021). Thus, addressing bullying and incivility in the workplace requires a combination of preventative measures, training and support, and effective conflict resolution. By taking these steps, management can help create a positive work environment and reduce the negative impact of these behaviors on staff and patients.
The Doctor of Nursing Practice (DNP) essentials are the core competencies that are...…environment and patient care, and to inform interventions and strategies to address these issues.
Ultimately, bullying and incivility can create conflict in the workplace by creating a hostile environment where employees feel disrespected and powerless. This type of environment can lead to decreased employee morale and motivation, increased absenteeism and turnover, and decreased productivity. Management should take steps to reduce and eliminate bullying and incivility in the workplace by creating a positive work environment. Management should set a positive example to employees by treating everyone with respect and utilizing positive reinforcement (Salin, 2021). Additionally, management should have clear policies in place that address bullying and incivility, and should investigate any reports of bullying and take corrective action when necessary. Management should also provide employees with training on how to respond to bullying and how to create a more respectful workplace environment. Finally, management should…
References
King, C., Rossetti, J., Smith, T. J., Smyth, S., Moscatel, S., Raison, M., ... & Watson, J. (2021). Workplace Incivility and Nursing Staff: An Analysis Through the Lens of Jean Watson's Theory of Human Caring. International Journal for Human Caring, 25(4), 283-291.
Kline, R., & Lewis, D. (2019). The price of fear: estimating the financial cost of bullying and harassment to the NHS in England. Public Money & Management, 39(3), 166-174.
McPherson, P., & Buxton, T. (2019, July). In their own words: Nurses countering workplace incivility. In Nursing forum (Vol. 54, No. 3, pp. 455-460).
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