MANAGEMENT CYCLE PLAN

Management Cycle Plan

Introduction

From the onset, it would be prudent to note that the relevance of effective performance management cannot be overstated in as far as the ability of an organization to remain relevant in an increasingly competitive marketplace is concerned. To a large extent, in the absence of effective performance management, employees cannot be able to properly appreciate the objectives of the organization and work towards the achievement of the same. This text concerns itself with the development of a Performance Management Cycle plan for a bed and breakfast organization operating in New York. For purposes of this discussion, the organization will be assigned the name Luxury Place B&B.

Discussion

Luxury Place B&B is a small accommodation establishment located in eastern New York. The company, which was established in the year 2003, offers accommodation services as well as breakfast for a diverse cast of clientele. In essence, the organization targets persons looking for a family-like setting to spend the night or stay for a couple of days. At present, Luxury Place B&B has a total of 18 rooms which makes it possible to establish close relations with guests and attend to their specific needs. It is important to note that like is the case with other establishments working in the hospitality industry, Luxury Place B&B was negatively impacted by the COVID-10 pandemic. Over the last few months, the company has been seeking to jump-start its operations in a marketplace that is yet to fully recover from the negative impact of the COVID-19 pandemic. It is on this basis that there is a clear need to have in place an effective performance management system. It should be noted that as Alder (2018) points out, effective performance management benefits organizations in multiple formats. Indeed, in the words of the author, performance management has been shown to result in improved organizational performance, employee retention and loyalty, improved productivity (Alder, 2018, p. 113). It therefore follows that one of the strategies that ought to be implemented in efforts to turn around the fortunes of Luxury Place B&B is the deployment of an effective performance management system i.e. with the overall mandate in this case being to ensure that employee work is monitored and evaluated in a meaningful manner.

Performance Management Process

Step 1: Performance Outcomes

Performance Outcomes for the Company:

1. A 25% decrease in operating costs

2. A 35% increase in net profit

3. Establishment of a more diverse workforce (so as...

A 65% increase in occupancy rate over the next 6 months

2. Increased ratio of local clientele (to international clientele)

Step 2: Employee Goals, Behavior, and Actions

1. Collaborate with each other in effective and meaningful formats, i.e. by embracing a spirit of teamwork.

2. Deploy digital marketing approaches, techniques, and strategies

3. Fulfill assignments and tasks assigned by the department manager

4. Engage in self-development efforts, i.e. with regard to improved communication and interpersonal skills.

5. Engage customers in professional and engaging manner with an intention of winning repeat customers and acquiring referrals.

Step 3: Support, Supervision, and Ongoing Performance Discussions

a) Engagement of all stakeholders

All those crucial to...

…this case act out certain scenarios that mimic interactions with persons from other cultures. In this case, employees develop practical skills and capabilities that further enhance their cultural competency.

Revised Human Resource Management Strategies

There is no doubt at all that the revised human resource management strategies highlighted elsewhere in this text will come in handy in efforts to further promote employee retention. For instance, as Marr and Gray (2012) observe, when employees are able to perform their assigned roles in an effective manner, they are likely to be more satisfied and motivated and thus likely to stay longer with an organization. On the other hand, it should also be noted that the performance management system proposed would go a long way towards ensuring that employees are appreciated for superior performance. This, according to Marr and Gray (2012), does have a direct impact on employee retention. To be more specific, in the words of the authors, giving of employee rewards and incentives can help reduce turnover and boost a companys bottom line (Marr and Gray, 2012, p. 210).

Conclusion

It is clear from the discussion above that Luxury Place B&B would benefit from having in place a robust performance management system. The organization will need to formulate and implement a number of strategies to continue being relevant in a business environment that has been depressed by the COVID-19 pandemic. The marketing department will be especially instrumental on this front. Based on the assessment of present performance, i.e. following the establishment of certain objectives, certain deficiencies were identified. The need to implement an effective reward system and adapt the…