It has been mentioned above that staff are chosen on the basis of the field expertise as well as educational excellence (Strayer University, 2010). Staff and faculty are dedicated not only to the teaching and learning process, but also to the students themselves. Input by these individuals concern the clients directly, and is provided in the form of direct service. All staff are available for consultation outside of classroom hours, to provide extra help to students who need this. In addition to such personal communication, education is also provided in a practicable way, so that students can use the education they receive immediately within their existing workplace or when entering a new profession.

Groups are identified both internally and externally. Within each campus, the University has functional groups in the form of various faculties, including Business and Management, Liberal Arts, and so on, to cater for each subject field offered. Within each faculty, various departments specify directions of study such as Business Administration, Accounting, Public Administration, and Criminal Justice, among others. The student body is the client group identified, with both campus and online students receiving education.

The average age of the student body is 34, because of the nature of education offered by the University. Students are able to balance their home, family, and university life because of the online and night class facilities offered. Students are also generally very goal-oriented, being that they have been in a profession for some time, and that they have specific career goals that they are seeking to further by means of their studies. This is a contributing factor to the success...

In his 2009 annual letter to shareholders, Robert Silberman indicated that uniform high demand for Strayer's educational services across the country has driven significant growth of geographic expansion. This has however been limited by Strayer University's concern with a proper focus on academic quality. According to the director, it is much easier for administrators and academic deans to keep track of academic performance when campuses are located within a reasonable travel distance. Strayer University has therefore expanded form its base in Washington D.C. To the mid-atlantic and southeast regions of the United States. Nevertheless, growth has been significant, with a current total of 31 new campuses operating for three years or less.
Academic outputs are therefore ensured by a hands-on approach, with academic staff regularly visiting campuses to maintain uniformity of quality. Students attending any Strayer University campus or online environment are therefore assured of the highest quality of education that is not only academically relevant, but also in the practical business world.

Both functional and geographic groups therefore work together to reach the University's overall goal of excellent business education to adult students. Faculties and departments focus upon the most relevant and up-to-date presentation material and technology, while individual lecturers commit themselves to providing each student with the specialized attention and care they need to make a success of their studies and careers.

In this way, there is an integrated commitment from top management to individual professors and administrators to further the goals and outputs of the University. Excellence is therefore ensured, and the output performance of the University and all the groups functioning within it, can be said to be at a very high level.