Aragon, S.R. (2003). Creating social presence in online environments. New Directions for Adults & Continuing Education. 100(57-69).
Bar-Yam, Y. (2006). Improving the Effectiveness of Health Care and Public Health: A Multiscale Complex Systems Analysis. American Journal of Public Health, 96(3), 459-466.
Bashshur, R., & Armstrong, P. (1976). Telemedicine: A new mode for the delivery of health care. Medical Inquiry, 13, 233-244.
Brookfield, D., & Smith, D. (2006). Managerial Intervention and Instability in Healthcare Organizations: The Role of Complexity in Explaining the Scope of Effective Management. Risk Management, 8(4), 268-293.